Shawnna Figlo
Fairless Hills,PA
Summary
Results-driven Fulfillment and Logistics Specialist with extensive experience in the pet food industry, recognized for managing large retail accounts and optimizing inventory control. Proven track record in enhancing customer communications and streamlining operations to ensure timely delivery of high-quality pet nutrition products. Expertise in coordinating successful product launches and training new team members to foster a collaborative work environment. Committed to driving efficiency in logistics and fulfillment processes to support business growth and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fufillment and Logistics Specialist
Zesty Paws/Solid Gold
05.2023 - Current
- Worked effectively in fast-paced environments.
- Account manager for Target (in-store and online) Petsmart US and CA, Aj Turvey, Menard, CVS, Costco, BJ's, AAFES
- Managed Target and Costco DTC with over 200 orders a day
- Skilled at working independently and collaboratively in a team environment.
- Coordinated incoming and outgoing shipments to hit all delivery dates and deadlines
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Validated inventory levels and updated systems
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Licensed Insurance Sales Agent
Nationwide
10.2021 - 05.2023
- Answered incoming phone calls regarding, Auto, and Umbrella Insurance.
- Took new applications and provided quotes.
- Answered around 50 calls a day taking applications and questions
- Collected premiums on or before effective date of coverage.
- Shared knowledge on all Nationwide related products
- Remote Work
Caregiver
Care A-Lot Daycare
09.2015 - 05.2023
- Developed professional relationships with parents.
- Developed monthly themes and activities.
- Worked with 5 children and families directly
- Prepared healthy, age-appropriate snacks and meals.
Licensed Personal Lines Representative
NJM Insurance Group
10.2018 - 03.2021
- Answered incoming phone calls regarding PA and NJ Home, Auto, and Umbrella Insurance.
- Took new applications and provided quotes.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Worked on 25+ accounts per day
Sales Associate
Dick's Sporting Goods
07.2017 - 03.2018
- Organized items in visually appealing manner.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained cleanliness in 6 fitting rooms
Marketing Coordinator
MAGCON TOUR
02.2016 - 06.2016
- Booked activities and restaurants for talent.
- Scanned tickets and checked in guests
- Created press releases and announcements, newsletter articles and website copy.
- Participated in all 12 tour dates
- Traveled
Restaurant Hostess
CHILI'S
06.2012 - 10.2015
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Sat and managed over 100 guests a shift
Education
Highschool Diploma -
Pennsylvania Cyber-Charter School
Langhorne, PA01.2015
Skills
- Ability to Work Under Pressure
- Conflict Resolution
- Teamwork
- Organization
- Quotes and sales
- Negotiation
- Microsoft Office
- Account retention
- Documentation management
- Account managing
- Distribution management
- Transportation planning
- Shipment coordinating
Certification
Personal Lines Insurance Licenses- Pennsylvania and 45 other states.
ADDITIONAL INFORMATION
Volunteer Experience or Leadership , Prudential Community Service Award Presidential Award Letter from President Obama for my community service efforts Young Peacemaker Award
Timeline
Fufillment and Logistics Specialist
Zesty Paws/Solid Gold
05.2023 - Current
Licensed Insurance Sales Agent
Nationwide
10.2021 - 05.2023
Licensed Personal Lines Representative
NJM Insurance Group
10.2018 - 03.2021
Sales Associate
Dick's Sporting Goods
07.2017 - 03.2018
Marketing Coordinator
MAGCON TOUR
02.2016 - 06.2016
Caregiver
Care A-Lot Daycare
09.2015 - 05.2023
Restaurant Hostess
CHILI'S
06.2012 - 10.2015
Highschool Diploma -
Pennsylvania Cyber-Charter School
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