Shawnte Montgomery
Pittsburgh
Summary
Results-driven Vice President of Operations recognized for high productivity and efficient task completion. Skilled in strategic planning, operational excellence, and team leadership, ensuring seamless business operations. Excel in communication, problem-solving, and decision-making, contributing to organizational growth and efficiency. Committed to fostering collaboration and driving continuous improvement initiatives.
Overview
9
9
years of professional experience
Work History
Vice President of Operations
BNY Mellon
Pittsburgh
11.2015 - 03.2025
- Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Performed regular audits of internal systems in order to identify potential risks or vulnerabilities.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Provided training and mentoring support for new employees in the operations department.
- Coordinated work across departments to keep teams on track with company goals.
- Maintained relationships with external organizations such as government agencies, regulatory bodies.
- Analyzed data from various sources to identify trends in clients demand or operational efficiency issues.
- Created business process flows to identify opportunities for improvement.
- Established key performance indicators for measuring operational success.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
Education
Bachelor of Science - Business Administration
Strayer University
06-2027
Skills
- Data analysis
- Financial analysis
- Business strategy
- Project management
- Customer service
- Regulatory compliance
- Problem solving
- Team building
- Employee training
References
References available upon request.
Timeline
Vice President of Operations
BNY Mellon
11.2015 - 03.2025
Bachelor of Science - Business Administration
Strayer University
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