Shay Reed
Bethlehem
Summary
Warm and friendly individual helps customers in any situation. Enjoys both working independently and collaborating with team members to deliver a positive guest experience. Experience as Front Desk Agent in busy and successful bed and breakfast setting. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Proven to be self-driven through success in distance education and work-from-home opportunities with previous employers.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
The Sayre Mansion
11.2023 - Current
- Handles financial transactions accurately, ensuring proper billing and payment processing.
- Responds to guest inquiries and resolves complaints to establish trust and increase satisfaction.
- Manages a multi network online reservation system
- Responsible for safety and professional presentation of the building
- Uses Microsoft excel to generate weekly sales reports
- Answers a multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Administrative Assistant, Events Coordinator
The Flying V Restaurant & Venue
12.2021 - 11.2023
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Adapted quickly to changing conditions or unexpected challenges during events without compromising service quality.
- Ensured compliance with all required permits/licenses by staying up-to-date on regulatory requirements.
- Represented the company at 100+ private and public events, networked with the community
Antiques Cataloguer
Tom Hall Auction House
01.2022 - 07.2022
- Researched and composed 50+ auction listings per day, including detailed descriptions and photographs of antiques and fine art.
- Improved bidder satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Reduced processing time for newly acquired materials through diligent application of established cataloging standards.
- Increased accuracy of catalog entries through meticulous proofreading and editing tasks.
Business Development Partner
Banana-Rama Food Truck
01.2018 - 01.2023
- Assisted with product development and brand creation in a niche market
- Provided exceptional service and maintained relationships with a wide range of clients including colleges, corporate offices, hospitals, festivals, warehouses and more
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
Brand Manager - Ecommerce and Digital Marketing
Khineder Creations
03.2019 - 01.2020
- Utilized Google AdWords and Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on the website.
- Developed engaging content for the company''s blog, social media platforms, and paid advertisements.
- Managed email marketing campaigns to drive revenue growth and customer engagement.
- Continuously improved website design and functionality by implementing user feedback, enhancing site navigation and overall user experience.
- Ensured timely order fulfillment by swiftly locating, retrieving, and packing items for shipment.
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
Realtor's Assistant
Iron Valley Real Estate
03.2017 - 01.2018
- Performed data entry tasks using MLS system
- Composed online listing for properties
- Showed properties to clients
- Office duties such as filing, copying, organizing digital documents.
Education
Associate of Applied Science - Healthcare Administration
Northampton Community College
05.2025
Skills
- Integrity and ethics
- Medical Terminology
- Flexible and Adaptable
- MS Outlook proficiency
- Microsoft Excel
- Google Suite Proficiency
- Expense Reporting
- Time Management
- Conflict Management
- Accounting Basics
- Innovation and Creativity
- Friendly, Positive Attitude
- Travel Coordination
References
- Matt Vymazal, Business Owner, The Flying V, (484) 695-8154
- Shannon Van Wert, Business Owner, Banana-Rama Food Truck,
(610) 360-9456
- Robert Autiberg, Business Owner, The Emmaus Theater,
(610)-965-2878
Timeline
Front Desk Associate
The Sayre Mansion
11.2023 - Current
Antiques Cataloguer
Tom Hall Auction House
01.2022 - 07.2022
Administrative Assistant, Events Coordinator
The Flying V Restaurant & Venue
12.2021 - 11.2023
Brand Manager - Ecommerce and Digital Marketing
Khineder Creations
03.2019 - 01.2020
Business Development Partner
Banana-Rama Food Truck
01.2018 - 01.2023
Realtor's Assistant
Iron Valley Real Estate
03.2017 - 01.2018
Associate of Applied Science - Healthcare Administration
Northampton Community College
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