Shayana Murray
Philadelphia
Summary
Customer Service Representative committed to serving the US Government. Delivered effective public service through adherence to policies and procedures while addressing issues and concerns. Focused on enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
Philadelphia
11.2024 - Current
- Processed applications for Social Security benefits efficiently and accurately.
- Assisted clients in navigating Social Security programs and services.
- Responded to inquiries via phone and clarified complex letters for clients.
- Resolved client issues by identifying and providing tailored solutions and resources.
- Explained complex policies in clear language to diverse client base.
- Scheduled client appointments, enhancing access to timely service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer services sales representative
Comcast business
Horsham
11.2019 - 09.2024
- Guided clients in selecting tailored service plans that met their specific needs.
- Negotiated prices and set up contracts to finalize sales agreements.
- Delivered customer support to business clients through phone and email, ensuring timely responses.
- Addressed customer inquiries and issues swiftly to improve overall satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Trained new staff members on customer service protocols and company policies.
Education
Some College (No Degree) - Psychology
Millersville University of Pennsylvania
Millersville, PASome College (No Degree) - Communications
Montgomery County Community College
Blue Bell, PASkills
- Customer relationship management
- Issue resolution
- Application processing
- Appointment scheduling
- Telephone etiquette
- Technical support
- Program navigation
- Problem solving
- Conflict de-escalation
- Active listening
Timeline
Customer Service Representative
Social Security Administration, SSA
11.2024 - Current
Customer services sales representative
Comcast business
11.2019 - 09.2024
Some College (No Degree) - Psychology
Millersville University of Pennsylvania
Some College (No Degree) - Communications
Montgomery County Community College