- Enjoy hobbies that combine physical activity with outdoor exploration
- Swimming
- Yoga
- Supporting STEM education initiatives and mentorship programs
- Animal Care
Shaylin Yates
Spring Grove
Summary
Dynamic and dedicated professional with a strong background in customer service at Mason Dixon Family Restaurant. Proven ability to enhance client experiences through effective communication and creative problem-solving. Skilled in child supervision and fostering a positive learning environment, while maintaining organizational excellence and teamwork. Committed to delivering exceptional results in every role.
Overview
5
5
years of professional experience
Work History
Swim Instructor
British Swim School
03.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Took notes strengths and weaknesses of each child in class to track progress.
- Observing and interacting with students and parents during classes.
- Relaying information about the curriculum to new clients.
Dog Sitter
Private Individual
04.2023 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owner via phone, email, and text.
Waitress/Restaurant Hostess
Mason Dixon Family Restaurant
02.2020 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Attended customers in a friendly manner instructing specials and guiding the guests through the menus.
- Answering any questions along with seating guests and fulfilling their requests
Busser/Food Runner
Doylestown Country Club
10.2022 - 05.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Accommodate to customers request on where to be seated and on Reservations.
- Running food out as soon as it comes up at the kitchen window.
- Cleaning and setting tables discreetly and efficiently.
- Having a friendly manor to help the customers feel welcomed so they would want to come again.
Education
Zoology/Biology
Harrisburg Area Community College
Harrisburg, PA05-2026
Zoology/Biology
Delaware Valley University
700 E Butler Ave, Doylestown, PA 1890105-2023
High School Diploma -
Susquehannock High School
3280 Fissels Church Rd, Glen Rock, PA 1732705-2022
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Equipment organization
- File and record management
- Great Communication
- Time Management
- Organizational
- Problem-solving
- Teamwork
- Computer Skills
Interests
Timeline
Swim Instructor
British Swim School
03.2024 - Current
Dog Sitter
Private Individual
04.2023 - Current
Busser/Food Runner
Doylestown Country Club
10.2022 - 05.2023
Waitress/Restaurant Hostess
Mason Dixon Family Restaurant
02.2020 - 05.2024
Zoology/Biology
Harrisburg Area Community College
Zoology/Biology
Delaware Valley University
High School Diploma -
Susquehannock High School
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