Summary
Overview
Work History
Education
Skills
Timeline
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Shaylon Smith

Uniontown

Summary

Dynamic and reliable professional with a proven track record at TTEC for managing high call volumes and ensuring client satisfaction. Demonstrates exceptional adaptability across roles, from meticulous inventory management at Aldi Foods to compassionate patient care with Angels On Call. Excels in efficient multitasking and maintaining professionalism, underpinned by a strong work ethic and precise attention to detail.

Overview

7
7
years of professional experience

Work History

Home Health Aide

Angels On Call
06.2023 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized space.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

Stocking Associate

Aldi Foods
04.2021 - 02.2022
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Call Center Representative

TTEC
05.2018 - 02.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

Uniontown Area High School
Uniontown, PA

Skills

  • Very adaptable in any work environment
  • A versatile employee
  • Precise on work ethics
  • Genuine and hard working employee
  • Always reliable

Timeline

Home Health Aide

Angels On Call
06.2023 - Current

Stocking Associate

Aldi Foods
04.2021 - 02.2022

Call Center Representative

TTEC
05.2018 - 02.2020

Uniontown Area High School

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Shaylon Smith