Shayna Everly

Responsible for identifying, reviewing, and investigating potential fraudulent activities within deposit accounts. This role focuses on detecting identity fraud, analyzing fraud trends, and making informed decisions to mitigate risk and protect both the organization and its customers.

Key Responsibilities:

• Conduct detailed reviews of deposit account activity to identify suspicious or fraudulent behavior
• Investigate potential identity fraud cases and escalate when necessary
• Monitor and analyze fraud trends to support proactive risk mitigation
• Make timely and accurate decisions based on investigative findings
• Collaborate with internal teams to resolve fraud-related issues
• Maintain accurate documentation of investigations and outcomes

• Assisted customers with account inquiries and resolved issues promptly.
• Guided clients in using online banking tools and services effectively.
• Collaborated with team members to improve customer service processes.

• Managed daily operations of online boutique, ensuring smooth customer experiences.
• Developed marketing strategies to attract and retain clientele.
• Oversaw inventory management, including stock ordering and visual merchandising.

• Supervised daily teller operations to ensure efficient service delivery.
• Trained new tellers on procedures and customer service standards.
• Monitored cash transactions for accuracy and compliance with policies.