Shayna Johnson
Pittsburgh
Summary
Shayna has almost ten years of customer service experience from her various positions as a Loan Processor, Distribution Clerk, and Clinical Coordinator. Most recently she has been working in a customer service role in the medical field. As a Clinical Coordinator she has placed outbound phone calls to coordinate information with pharmacies and doctors regarding patients medications.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Clinical Coordinator
CVS Health
Pittsburgh
08.2016 - 01.2020
- Provided great customer service through outbound calls
- Encourage patients to refill their medications on time
- Reached out to local pharmacies and doctors to place refills and request new prescriptions on our members’ behalf
Distribution Clerk
United States Postal Service
Pittsburgh
12.2012 - 12.2015
- Handled and sorted mail
- Operated power equipment within the main Pittsburgh distribution center
- Met tight deadlines, so all mail was dispatched in a timely manner
Loan Processor
PNC Mortgage
Pittsburgh
07.2010 - 08.2012
- Ordered subordinations
- Communicated with loan officers regarding the status of subordinations
- Ordered and uploaded all necessary documentation in a timely manner for review
- Worked with titles, appraisals, commitment letters, notes, income verification and many other documents that were required throughout the loan process.
Customer Service
American Express
Pittsburgh
06.2008 - 07.2010
- Assisted card members with their accounts such as billing/add change services
- Provided detailed information on insurance plans offered by the company, which included life insurance coverage, hospitalization, baggage insurance, travel delay, car rental insurance and many other benefits offered for the members convenience
- Overcame resistance preventing card members from cancelling and finding the best options for their needs
Education
Business Administration
Community College of Allegheny County
Pittsburgh, PA 08.2005 - 05.2007
High School - Education
West Mifflin High School
West Mifflin, PA 08.2000 - 06.2004
Skills
Shayna’s reference said that one of her strengths is her computer skills, and amazing personality She also stated that Shayna would do very well in an administrative position, and helping others Shayna is looking for a position that will allow her to utilize her customer service and administrative skills
References
Mike Boyland, United States Veteran Affairs (724) 859-0243) Shayna has a very kind heart, and loves helping others. She has also did amazing work volunteering for the VA.
Yvonne Nelson, United States Postal Service, Distribution worker (412) 414-3156, Very friendly and personable. The administrative position you are considering her for sounds like something that would better highlight her strengths.
Timeline
Clinical Coordinator
CVS Health
08.2016 - 01.2020
Distribution Clerk
United States Postal Service
12.2012 - 12.2015
Loan Processor
PNC Mortgage
07.2010 - 08.2012
Customer Service
American Express
06.2008 - 07.2010
Business Administration
Community College of Allegheny County
08.2005 - 05.2007
High School - Education
West Mifflin High School
08.2000 - 06.2004