Shayne Webb
Susquehanna Valley FCU
Dillsburg
7
years of professional experience
Customer-focused professional with expertise in retail standards and strong problem-solving skills. Committed to enhancing satisfaction through exceptional service and support while fostering positive relationships. Ready to leverage experience in a fast-paced environment to drive team success and contribute to organizational goals.
Work History
Senior Member Service Representative
4 Years 4 Months- Researched prospective members to confirm eligibility for new savings, checking, IRA, and HSA accounts.
- Managed the processing of decedent accounts, ensuring compliance with all legal requirements.
- Balanced ATM machine daily and restocked cash weekly to maintain service availability.
- Balanced ATM machine daily, filled machine up with cash once a week.
- Handled decedent accounts.
Teller I
8 Months- Received checks and cash for deposit, verified amount, and examined checks for endorsements.
- Entered customers’ transactions into the computer to record transactions, and issued computer-generated receipts.
- Accurately and consistently balanced cash drawer.
- Managed daily cash supply orders to ensure availability for transactions.
Teller
1 Year- Processed standard teller transactions, ensuring accurate servicing of client accounts, loan payments, check cashing, cash drawer balancing, and discrepancy correction.
- Assisted supervisor with audits and daily loan transaction balancing, contributing to operational accuracy.
- Assisted the supervisor with audits and daily balancing of loan transactions.
- Maintained customer confidence and protected bank operations by keeping information confidential.
Education
High School Diploma
Graduated 2015
Skills
Verbal communication
Customer support
Telecommunications support
Technology utilization
Account management
Professional conduct
Organizational management
Attention to detail
Client relationship building
Timeline
Senior Member Service Representative
Susquehanna Valley FCU
03.2022 - 07.2026Read More
Teller I
Heritage Bank of Nevada
10.2020 - 06.2021Read More
Teller
Moneytree
10.2019 - 10.2020Read More
Northern High School
High School Diploma
Read More