SHEEBA JOSE
Patient Service Associate
Philadelphia
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
Languages
Work History
Health Insurance Supervisor and Advisor
Bahrain Defense Force Hospital
6 2003 - 2023.11
- Providing trainings and instructions to freshers.
- Attending All Out Patients and scheduling appointments with respective Doctors .
- Issuing Bills for consultations and other procedures.
- Taking approvals for all out patient procedures which required approvals.
- Drafting medical reports and submitting to concern Doctors.
- Approaching Insurance companies for procedure approvals
- Scheduling meeting with Insurance companies regarding new policies and updated protocols.
- Approaching insurance companies for urgent approvals Via calls or Emails.
- Checking treatment, medications, diagnosis, complaints and other medical details in the Preapproval requests sent by the providers.
- Having timely meetings with team for product guidance and updated knowledge
- To take all necessary action to smoothen and faster the process of approval reaching the patients.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Education
B.com (Accountancy, Economics, and Costing) -
Barkatullah University
Master of Commerce -
Barkatullah University
Bhopal , India 2001.05 -
Post Graduate Diploma In Computer Applications -
Indian Education Center
Bhopal, India 2001.05 -
Skills
Communication
Active listening
Team leadership
Computer skills
Decision making
Interpersonal skills
Cooking
Learning new activities
Listening to music
Honours
- Best Employee 2015 & 2017.
- Best athlete during Academic periods
Interests
As expressed my interests in my CV I would like to explain more details about my interest :
Listening Music's: As i born and bought up in Northern part of India so I was familiar with Hindi songs and in Hindi, lot of meaningful songs was created by our legends of Hindustani Music.In 80's and 90's songs it steals my mood and in such situation i prefer to go for a long drive. Listening to old songs and with cup of Tea and some gossips with dear and near ones..
Long Drive : After a busy schedule of life to relax myself i always prefer to go for a ride with my husband where opening my car windows and where i can feel the fresh air and with my preferred old musics.
Timeline
Master of Commerce -
Barkatullah University
2001.05 -
Post Graduate Diploma In Computer Applications -
Indian Education Center
2001.05 -
Health Insurance Supervisor and Advisor
Bahrain Defense Force Hospital
6 2003 - 2023.11
B.com (Accountancy, Economics, and Costing) -
Barkatullah University
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