Sheena Hall
Holmes
Summary
Dedicated Professional Care Assistant with expertise in supporting students' personal care needs and enhancing social skills. Demonstrates strong problem-solving abilities while fostering a safe learning environment. Proficient in patient care, medication administration, and mobility assistance, delivering high-quality support across various settings.
Overview
17
17
years of professional experience
Work History
PCA
Interboro School District
Glenolden
09.2025 - Current
- Assisted students with daily living activities and personal care needs to promote independence.
- Monitored student behavior and ensured a safe classroom environment for effective learning.
- Developed positive relationships with students to strengthen their social skills.
- Assisted student with mobility devices during school activities
Owner
Monticello Contractors Inc
Holmes
09.2023 - Current
- Supervised subcontractors to ensure safety regulation adherence and quality standard compliance.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- utgoingHandle all incoming and o emails and phone calls
- Administered payroll functions to ensure accurate and compliant employee payments.
PCA
Interboro School District
Norwood
09.2024 - 06.2025
- Supported students with daily living activities and personal care needs.
- Monitored student behavior and maintained a safe classroom environment.
- Documented student interactions and reported concerns to the educational team.
- Trained new staff on best practices for student care and support.
- Fostered positive relationships with students to enhance their social skills.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
Front Desk Receptionist
MidLantic Urology
Broomall
02.2014 - 07.2023
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained patient confidentiality in compliance with healthcare regulations.
- Processed patient registration forms and verified insurance information accurately.
- Organized medical records and ensured timely access for healthcare providers.
- Collaborated with medical staff to streamline office operations effectively.
- Handled billing inquiries and assisted patients with payment options clearly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
Best Buy
Springfield
10.2008 - 02.2017
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and product offerings.
- Trained new team members on customer service protocols and systems.
- Collaborated with team members to improve overall customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Applied Science - Nursing
Kaplan Institute
Broomall01-2011
Skills
- Patient care coordination
- Healthcare compliance
- Customer relationship management
- Problem solving
- Conflict resolution
- Time management
Timeline
PCA
Interboro School District
09.2025 - Current
PCA
Interboro School District
09.2024 - 06.2025
Owner
Monticello Contractors Inc
09.2023 - Current
Front Desk Receptionist
MidLantic Urology
02.2014 - 07.2023
Customer Service Representative
Best Buy
10.2008 - 02.2017
Associate of Applied Science - Nursing
Kaplan Institute