Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheila Brown

Bensalem

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Specialist II

Aon Corporation
04.2022 - Current
  • Boosted Carrier satisfaction addressing requests in a timely and professional manner.
  • Improved claims operational efficiency by streamlining processes.
  • Provide training for new hires fostering a supportive learning environment conducive to success in their roles.
  • Continuously see opportunities for professional development in order to remain knowledgeable about industry best practices.


Operations Specialist II

AON
09.2019 - Current
  • Detailed Producer with extensive track record in demanding account management environments. Strong communicator and problem resolver, working effectively and productively with diverse customers and individual needs.

Underwriter

American Collectors Insurance
05.2019 - 07.2019
  • Service-oriented underwriter delivering high quality customer service by accurately assessing client needs and recommending the most useful policies and products.

Customer Account Representative

AON
04.2018 - 05.2019
  • Handled customers in demanding call center setting in coordination with solid team of ten customer service associates.
  • Explained features and advantages of policies to prospective clients.
  • Calculated premiums and established payment method.
  • Consulted with policyholders to deliver and explain policy insurance program, and suggest additions and/or changes.
  • Confer with clients to obtain and provide information when claims are made on a policy.
  • Ensure that policy requirements and policy renewal requirements are fulfilled, including the completion of appropriate forms.
  • Collaborate with underwriter for resolution of client issues.

Customer Account Representative

Johnson, Kendall, Johnson
02.2017 - 12.2017
  • Serviced commercial accounts, working with clients making changes to their current policies.
  • Collaborated with underwriter for resolution of client issues.

Customer Service Representative

AON
04.2009 - 02.2017
  • Explain features and advantages of policies to prospective business and school clients.
  • Performed underwriting for healthcare school policies
  • Calculate premiums and establish payment method for both business and healthcare school policies.
  • Consult with policyholders to deliver and explain policy insurance program, and suggest additions and/or changes.
  • Ensure that policy renewal requirements are fulfilled, including the completion of appropriate forms.
  • Collaborate with underwriter for resolution of client issues.

Customer Service Representative

NJ Cure
03.2006 - 06.2011
  • Perform administrative tasks such as making files for clients, typing id cards, and maintaining records.
  • Handle policy renewals ensuring that policy requirements are fulfilled, including the completion of appropriate forms.
  • Contact underwriter and submit forms to obtain binder coverage and renewals.

Customer Service Representative

NJ Manufacturers
11.2005 - 03.2006
  • Ensure that policy requirements are fulfilled, and the completion of appropriate forms is accomplished.
  • Contact underwriter and submit forms to obtain binder coverage.

Education

Some College (No Degree) - Special Education

West Chester University
West Chester, PA

Skills

  • Quick learner
  • Creative problem solving
  • Computer proficient
  • Underwriting
  • Customer Service
  • Account management
  • Data entry
  • Supreme listening skills
  • Professional telephone manner
  • Claims experience

Certification

  • Pennsylvania Property & Casualty License obtained 2006 - Current
  • New Jersey Property & Casualty License obtained in December 2005

Timeline

Operations Specialist II

Aon Corporation
04.2022 - Current

Operations Specialist II

AON
09.2019 - Current

Underwriter

American Collectors Insurance
05.2019 - 07.2019

Customer Account Representative

AON
04.2018 - 05.2019

Customer Account Representative

Johnson, Kendall, Johnson
02.2017 - 12.2017

Customer Service Representative

AON
04.2009 - 02.2017

Customer Service Representative

NJ Cure
03.2006 - 06.2011

Customer Service Representative

NJ Manufacturers
11.2005 - 03.2006

Some College (No Degree) - Special Education

West Chester University

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Sheila Brown