Summary
Overview
Work History
Education
Skills
Timeline
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SHEILA CARLIN

Downingtown

Summary

Dynamic banking professional with a proven track record in branch management, team development, and sales leadership. Promoted multiple times at Citizens Bank for consistently exceeding goals and leading high-performing teams. Recently dedicated time as a stay-at-home mom (2021-2025) while continuing professional development, now ready to bring renewed focus, adaptability, and leadership to a growing branch.

Overview

14
14
years of professional experience

Work History

Stay-at-Home Mom

01.2021 - 01.2025
  • Focused on family while maintaining industry knowledge, certifications, and leadership skills.
  • Managed household budgeting, scheduling, and planning-further strengthening organization and decision-making abilities.

Accounts Receivable/Collections Specialist

Kencor Elevator
01.2018 - 08.2021
  • Managed collections, analyzed accounts receivable, and prepared reports with high accuracy and confidentiality.
  • Partnered with teams to resolve discrepancies and improve financial processes.
  • Analyzed customer payment plans, payment history, and credit lines to effectively resolve collections, coordinating with collections department.


Branch Manager

Citizens Bank
06.2011 - 02.2018
  • Promoted three times: Branch Banker → Assistant Branch Manager → Branch Manager.
  • Led teams of up to 10 bankers and tellers, driving strong sales performance and customer satisfaction.
  • Built a culture of teamwork, recognition, and accountability to improve morale and retention.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

Associate Degree - Interior Design

London Guildhall University

Skills

  • Strategic Leadership
  • Team Development and leadership
  • Customer Relationship Management
  • Operational efficiency
  • Problem-solving
  • Dependable and responsible
  • Operational efficiency
  • Friendly, positive attitude

Timeline

Stay-at-Home Mom

01.2021 - 01.2025

Accounts Receivable/Collections Specialist

Kencor Elevator
01.2018 - 08.2021

Branch Manager

Citizens Bank
06.2011 - 02.2018

Associate Degree - Interior Design

London Guildhall University

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SHEILA CARLIN