Sheila Rivera Lastra
Tannersville
Summary
Dynamic and results-driven professional with extensive experience at Fivebelow, holding over 7 years of leadership and customer service. Utilizes strategic planning to enhance store performance an staff productivity. Adaptable to changing environments and ensuring consistent achievements of business goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager, MM and CEM
Fivebelow
09.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills and achieve daily objectives
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits in the outlets.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and upselling.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
Assistant Manager
Dave & Buster's
05.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored Serves and kitchen staff in their professional development by offering guidance and support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Provide a great customer service by assuring food is a getting to tables on time and serves are alert and attentive.
Front of House Manager
Longhorn Steakhouse
01.2019 - 05.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
Education
Bachelor of Science - Psychology
Carlos Albizu
San Juan, Puerto Rico05-2027
Skills
- Problem-Solving
- Customer Service and Engagement
- Merchandising
- Scheduling
- Team Building and Leadership
- Hiring and Training
- Bilingual
Timeline
Assistant Store Manager, MM and CEM
Fivebelow
09.2022 - Current
Assistant Manager
Dave & Buster's
05.2020 - 09.2022
Front of House Manager
Longhorn Steakhouse
01.2019 - 05.2020
Bachelor of Science - Psychology
Carlos Albizu
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