Shelbie Ulmer

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Instructed crew members in safe work practices and methods to reduce work-related injuries.
• Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
• Communicated effectively with upper management, team members, and customers to keep everyone informed.
• Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
• Cleaned and maintained tools, equipment and worksites.
• Microsoft Word,Microsoft Excel,Microsoft Excel,Microsoft Outlook,mobile ios android

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
• Kept building spaces premises clean inside and outside.
• Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• (The owner just passed away this year- I worked side by side learning the entire business extended family run it now who didn't work with me. )

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• (The owner has since retired the company was sold to new owner who I have not worked for and my experience was 2150 building and SOP LGH and other medical sites we cleaned.)

Mom of a billion skills doing all childcare and home responsibilities.