Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Griggs

Pittsburgh

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Walmart
11.2024 - Current
  • Assisted in managing inventory by tracking delivered items accurately.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Delivery Driver

Amazon
06.2023 - Current
  • Navigated delivery routes efficiently to ensure timely arrival of packages.
  • Maintained vehicle cleanliness and functionality through routine inspections.
  • Loaded and unloaded goods, ensuring safe handling and organization of deliveries.



Dental Assistant

Norfolk Dental Clinic
05.2018 - 04.2019
  • Assisted in patient preparation and comfort, ensuring a positive experience during dental procedures.
  • Managed inventory of dental supplies, streamlining ordering processes to reduce shortages.
  • Educated patients on post-operative care and oral hygiene practices, enhancing compliance and satisfaction.
  • Coordinated patient scheduling, optimizing appointment flow for maximum efficiency.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.

Sales Agent

Green Clean Industrial
01.2015 - 04.2016
  • Developed and maintained strong customer relationships to drive sales growth.
  • Collaborated with team members to strategize and implement effective sales tactics.
  • Analyzed customer feedback to refine sales strategies and improve service quality.

Sales Agent

Ocean Equity
08.2013 - 01.2015


  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of our credit card processing and services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.


Education

Associate of Applied Science - Dental Assisting

ECPI University
Virginia Beach, VA
05-2018

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Quality assurance

Timeline

Delivery Driver

Walmart
11.2024 - Current

Delivery Driver

Amazon
06.2023 - Current

Dental Assistant

Norfolk Dental Clinic
05.2018 - 04.2019

Sales Agent

Green Clean Industrial
01.2015 - 04.2016

Sales Agent

Ocean Equity
08.2013 - 01.2015

Associate of Applied Science - Dental Assisting

ECPI University

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Shelby Griggs