Shelby Kesinger
Grantville
Summary
Accomplished Program Manager with a proven track record at Keystone Human Services, adept in strategic planning and problem-solving. Excelled in team leadership, enhancing team performance by 30% through effective mentoring and project coordination. Renowned for interpersonal skills and decision-making, consistently achieving project goals. I work with individuals with IDD everyday and choose to try to change their lives everyday. My dream has always been to work with teenagers and children in the system l. I made the deans list through my whole college experience as well. I want to make a difference in others lives.
Overview
8
8
years of professional experience
Work History
Program Manager
Keystone Human Services
09.2022 - Current
Shift Manager
Sheetz
01.2020 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Caregiver
Private Employment
05.2017 - 02.2020
- Enhanced independence by aiding daily living activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Associate - Social Services
Bryant And Stratton College
Getzville, NY10.2022
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Decision-making
- Team leadership
- Project coordination
- Interpersonal skills
- Good judgment
Timeline
Program Manager
Keystone Human Services
09.2022 - Current
Shift Manager
Sheetz
01.2020 - 04.2022
Caregiver
Private Employment
05.2017 - 02.2020
Associate - Social Services
Bryant And Stratton College
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