Shelby McKinney
Corner Coffee Shop
Johnstown
13
years of professional experience
Compassionate and dependable professional with a strong background in personal care, hospitality, and reservations. Skilled in communication, problem-solving, and staying organized under pressure. Recognized for coordinating daily tasks, supporting client needs, and keeping service smooth and efficient.
Work History
Hostess/Server
11 Months- Greeted guests promptly and managed seating flow to support smooth front-of-house operations.
- Presented menus, described daily specials, and answered guest questions clearly.
- Took accurate food and beverage orders using point-of-sale system.
- Coordinated with kitchen staff to deliver meals and resolve order issues quickly.
- Monitored dining area cleanliness and reset tables efficiently between parties.
- Supported servers by refilling drinks, delivering condiments, and clearing dishes.
- Assisted with closing duties by restocking supplies and organizing service areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Personal Care Aide
2 Years 2 Months- Assisted clients with bathing, grooming, dressing, and mobility support.
- Monitored daily well-being and reported changes to family or care team.
- Prepared meals, snacks, and hydration support aligned with care plans.
- Maintained clean, safe living spaces through light housekeeping and sanitation.
- Coordinated medication reminders and routine daily schedules for consistent care.
- Provided companionship and emotional support to reduce isolation and anxiety.
- Adapted support routines to changing conditions while preserving client dignity.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Personal Care Aide
6 Months- Documented care activities, observations, and client needs accurately.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client satisfaction by providing personalized care and attention to their specific needs.
- Developed strong relationships with clients and families, resulting in trust and effective communication.
Personal Care Aide
6 Months- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Assisted disabled clients to support independence and well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Offered respite services for family caregivers, allowing them necessary time away while maintaining peace of mind about their loved one''s care.
- Expertly managed emergency situations that arose during care provision, remaining calm under pressure while executing necessary protocols.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced client mobility through assistance with transfers, ambulation, and exercises as prescribed by therapists.
- Documented observations on client behavior patterns regularly to track progress over time or identify potential areas requiring intervention.
Hostess/Server
10 Months- Handled guest requests professionally to maintain positive dining experiences.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Greeted guests promptly and managed seating flow to support smooth front-of-house operations.
- Monitored dining area cleanliness and reset tables efficiently between parties.
Housekeeper
11 Months- Cleaned vacation rental interiors, including kitchens, bathrooms, bedrooms, and common areas.
- Restocked toiletries, linens, and guest supplies to prepare properties for arrivals.
- Inspected units for cleanliness, damage, and missing items before turnover.
- Replaced and organized linens, towels, and bedding according to property standards.
- Reported maintenance issues and property concerns promptly to support quick resolution.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Reservations Manager
5 Months- Managed reservation workflows, ensuring accurate bookings, cancellations, and guest preferences.
- Coordinated front desk communication to resolve availability conflicts and confirm arrival details.
- Trained reservation staff on booking procedures, service standards, and system accuracy.
- Monitored occupancy trends to support rate adjustments and maximize room utilization.
- Reviewed reservation records for errors, special requests, and policy compliance.
- Streamlined guest correspondence through timely follow-up on inquiries, confirmations, and changes.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
Reservationist
4 Years 2 Months- Managed complex travel reservations across flights, hotels, cruises, and ground transportation with accurate itinerary handling.
- Advised clients on fare rules, cancellation policies, and booking options to support informed travel decisions.
- Processed reservation changes, reissues, and refunds while maintaining schedule accuracy and service continuity.
- Coordinated cruise and leisure travel details using booking systems, vendor communications, and client preferences.
- Resolved booking discrepancies and service issues promptly to preserve customer satisfaction and trust.
- Verified travel documentation, passenger information, and payment details for compliant reservation completion.
- Trained new reservation staff on booking procedures, customer service standards, and system navigation.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
Receptionist
1 Year- Managed front desk operations, greeting clients and directing inquiries to appropriate travel advisors.
- Scheduled appointments, coordinated calendars, and maintained accurate office communication records.
- Answered multi-line phone systems, relayed messages, and resolved routine client questions promptly.
- Processed incoming mail, documents, and travel materials with consistent accuracy and discretion.
- Supported cruise and travel booking workflows by organizing files, forms, and client information.
- Trained new reception staff on office procedures, phone etiquette, and customer service standards.
- Improved guest experience by maintaining organized lobby, reception, and waiting areas.
- Handled confidential customer details while ensuring compliance with office and service protocols.
- Answered phone promptly and directed incoming calls to correct offices.
Private Nanny
8 Months- Coordinated daily routines, ensuring consistent meal, nap, and activity schedules.
- Supervised children's safety during home, school, and extracurricular transitions.
- Prepared nutritious meals and organized age-appropriate snacks.
- Managed household organization, including children's belongings, laundry, and play areas.
- Communicated clearly with parents regarding behavior, schedules, and daily needs.
- Adapted caregiving approach to support changing family priorities and children's needs.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
No Degree - Finished Basics Before Starting Medical Sonography
Skills
Teamwork and collaboration
Problem-solving
Warm and friendly
Time management
Reliable and responsible
Cleaning and sanitizing
Multitasking
Adaptable and flexible
Excellent communication
Active listening
Timeline
Hostess/Server
Corner Coffee Shop
11.2025 - CurrentRead More
Personal Care Aide
Ann Woods
04.2023 - 10.2023Read More
Personal Care Aide
Lou Ann Martin
09.2022 - 03.2023Read More
Personal Care Aide
Claude "Bud" Pyatte, Jr
02.2022 - 04.2024Read More
Hostess/Server
Finn McCool's Irish Pub
02.2021 - 12.2021Read More
Housekeeper
Evolve Vacation Rental
01.2020 - 12.2020Read More
Reservations Manager
Sugar Ski & Country Club
08.2019 - 01.2020Read More
Reservationist
SummerWinds Travel & Cruise
05.2015 - 07.2019Read More
Receptionist
SummerWinds Travel & Cruise
05.2014 - 05.2015Read More
Private Nanny
Robbie & Tammy Brinkley
09.2013 - 05.2014Read More
Caldwell Community College & Technical Institute
No Degree from Finished Basics Before Starting Medical Sonography
Read More
Customer Service Representative of the Year- December of 2018 for SummerWinds Travel & Cruise
Received this award in December of 2018 from SummerWinds Travel & Cruise