Summary
Overview
Work History
Education
Skills
Timeline
servsafe
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Shelby Neff

Lehighton

Summary

Results-driven ,hardworking professional with extensive experience in operations management at Taco Bell. Proven track record in employee training and cash handling, enhancing customer service, and team performance. Recognized for profitability while maintaining a positive work environment. Reliable team player with exceptional time management skills, with strong leadership. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication skills foster a productive and positive workplace.

Overview

6
6
years of professional experience

Work History

Shiftlead

Taco Bell
09.2019 - 04.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Assistant Manager

Weis
03.2023 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Shift Manager

Dunkin' Donuts
10.2022 - 01.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Cashier

Subway
08.2019 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Education

BBA - Bussiness

University of Phoenix
Tempe, AZ
05-2028

Bussiness

Lehighton High School
Lehighton, PA
06-2022

Skills

  • Customer service focus
  • Employee training
  • Operations management
  • Positive attitude
  • Cash handling
  • Organized multi-tasker
  • Stress tolerance and resilience
  • Time management mastery
  • Foodservice standards
  • Reliable team worker

Timeline

Assistant Manager

Weis
03.2023 - 10.2024

Shift Manager

Dunkin' Donuts
10.2022 - 01.2023

Shiftlead

Taco Bell
09.2019 - 04.2025

Cashier

Subway
08.2019 - 05.2020

BBA - Bussiness

University of Phoenix

Bussiness

Lehighton High School

servsafe

ServSafe is a food and beverage safety training and certification program administered by the National Restaurant Association.

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Shelby Neff