Shelby Saldan
Jamison
Summary
Proactive and customer-focused, I excelled at Pet Supplies Plus by enhancing customer satisfaction and fostering repeat business through outstanding service and relationship building. Skilled in cash handling and problem-solving, I adeptly managed high-stress situations, contributing to a welcoming store environment and team success. My adaptability and collaborative spirit have consistently driven positive outcomes in fast-paced retail settings.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pet Supplies Plus
02.2023 - 08.2024
- IOrganized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
Clerk
Froehlich's Farm and Garden
02.2021 - 11.2022
- Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
- Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
- Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
- Preserved accurate temperature levels within greenhouse to promote plant health.
- Supported sales team in achieving revenue targets with in-depth knowledge of available products and proactive upselling techniques when appropriate.
- Dug, raked and screened soil to prepare hot beds for planting.
- Felt plants' leaves and noted coloring to detect presence of insects or disease.
- Promoted a positive team atmosphere among coworkers through active collaboration during daily tasks and special projects.
- Improved overall nursery organization by regularly maintaining and updating plant inventory records.
- Optimized soil conditions for various plant species by custom-mixing nutrient-rich substrates as required.
Education
High School Diploma -
Central Bucks High School-East
Doylestown, PA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
Timeline
Sales Associate
Pet Supplies Plus
02.2023 - 08.2024
Clerk
Froehlich's Farm and Garden
02.2021 - 11.2022
High School Diploma -
Central Bucks High School-East
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