SHELBY SMITH
Monaca
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Professional Cleaner
Beaver County Cleaning
Monaca, PA
08.2019 - Current
- Coordinating duties with other cleaners
- Excellent Time management
- Great interpersonal and communication skills
- Proactivity and the ability to work independently with minimal supervision
- Maintained commercial buildings
- Swept, dusted, mopped, and shined offices, properties, buildings and facilities
- Stocked courtesy items in guest rooms
Manager / Activities Director
Kidz Zone / Kidz Club
Brookings, OR
08.2015 - 03.2019
- State Licensed Child Care Provider
- Following state procedures to ensure guidelines are met
- Budgeting finances for food, transportation and every day needs of the childcare
- Responsible for small to large groups of children (ages 5-13yrs of age)
- Following daily schedule, and creating schedules necessary
- Conduct general routine maintenance and cleaning duties around the children’s
- Play area to ensure it meets the required standards of cleanliness, security, and Health and Safety
- Process bookings and payments through cash and credit card transactions
- Deliver excellent customer service and resolve customer complaints should they arise
- Devise and participate in children's fun activities.
- Started in 2015 at teacher status in 2019 i was director qualified
Cook
Oregon Coast Community Action
Brookings, OR
04.2013 - 05.2015
- Weekly shopping for food order
- Prepared meals in accordance with customer dietary requests
- Managed kitchen
- Washed, peeled and prepared ingredients for a commercial kitchen
- Ensured cooked food was correct temperature according to compliance guidelines
- Responsible for cleaning kitchen
Receptionist
Brookings Harbor Veterinary Hospital
Brookings, OR
02.2010 - 02.2011
- Answering the telephone
- Setting up new clients and patients
- Preparation and maintenance of medical records
- Filling some prescriptions
- Over the counter sales
- Mailings
- Computer operation
- Financial transactions
- Front office and reception area maintenance.
Dairy Queen Crew Member
Dairy Queen
Brookings, OR
02.2008 - 07.2009
- Took customer orders
- Welcomed all customers
- Ran the cash register
- Prepared food items
- Cleared tables
- Opened and closed the restaurant
- Provided exceptional customer service
Med Tech
Macklyn house
Brookings, OR
02.2005 - 09.2007
- Helped residents with activities of daily living while performing personal care such as hygiene, ambulation, eating, dressing and shaving
- Provided residents with transfers and assisted them moving in and out of bed, shower, wheelchairs and vehicles
- Gave out medications and recorded in MARS, as well as keeping track of all controlled drugs
- Re-ordered medication from pharmacies and called doctor's office for prescriptions when needed
- Supervised caregivers under me
Education
Associate - Business
University of Phoenix
Brookings, OR01-2013
Skills
- Independent work ethic
- Consistent work performance
- Multitasking proficiency
- Thorough cleaning proficiency
- Relationship building
Certification
- CPR 2022
- Food Handler 2019
Timeline
Professional Cleaner
Beaver County Cleaning
08.2019 - Current
Manager / Activities Director
Kidz Zone / Kidz Club
08.2015 - 03.2019
Cook
Oregon Coast Community Action
04.2013 - 05.2015
Receptionist
Brookings Harbor Veterinary Hospital
02.2010 - 02.2011
Dairy Queen Crew Member
Dairy Queen
02.2008 - 07.2009
Med Tech
Macklyn house
02.2005 - 09.2007
Associate - Business
University of Phoenix