Shelby Tressler
New Salem
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Runner
Nemacolin Woodlands Resort
01.2023 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Monitored food and beverage supplies, assisting with restocking when needed.
Restaurant Busser
Olive Garden
04.2021 - 01.2023
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted with bussing tables and cleaning up spills.
Education
Bachelor of Science - Nursing
PENN STATE Fayette
Lemont Furnace, PA05.2027
High School Diploma -
Uniontown Area Senior High School
Uniontown, PA06.2023
Skills
- Order Verification
- Foodservice
- Service Station Maintenance
- Supply Restocking
- Customer service
- Effective communication
- Compassion
- Problem solving
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Timeline
Food Runner
Nemacolin Woodlands Resort
01.2023 - Current
Restaurant Busser
Olive Garden
04.2021 - 01.2023
Bachelor of Science - Nursing
PENN STATE Fayette
High School Diploma -
Uniontown Area Senior High School
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