Shelby Wharton
Olive Garden
Spring City
1
Certification
5
years of professional experience
Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and a a clean and safe environment. Staying calm during stressful situations and knowing how to handle the customers properly.
Work History
To-Go Specialist
2 Years 9 Months- Trained new team members on to-go procedures, POS use, and guest service standards.
- Coordinated to-go order accuracy through POS entry, packaging, and quality checks before guest pickup.
- Communicated order changes with kitchen staff to resolve issues and prevent delays.
Gemelli - Artisanal Gelato & Dessert Cafe
2 Years 6 Months- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Hostess
1 Year 7 Months- Monitored reservations and waitlist using host stand procedures to reduce guest delays.
- Coordinated with servers and management to balance table assignments and improve service pace.
- Resolved seating concerns calmly, maintaining positive guest experiences during busy periods.
Education
Esthetician License - Esthetics
- 300 hours of learning in detail on how to improve peoples skin, give them confidence, build self esteem, practice many techniques with caring for the skin, waxing, relaxation, and recommending products that will work best for them.
Nail Technician License - Nail Technician
- 200 hours of hands on learning to build a strong self esteem, confident creative skills, communication skills and building others confidence with the work you do
High School Diploma
Skills
Rapid adaptation
Customer satisfaction
Team support
Issue resolution
Task prioritization
Detail orientation
Client engagement
Workflow organization
Collaborative teamwork
Effective listening
Independent drive
Certification
- Nail Technician License January 2026
- Esthetician License November 2026
Timeline
To-Go Specialist
Olive Garden
01.2024 - CurrentRead More
Gemelli - Artisanal Gelato & Dessert Cafe
Gemelli Gelato & Dessert Cafe
06.2022 - 12.2024Read More
Hostess
Bistro On Bridge
01.2022 - 08.2023Read More
The Salon Professional Academy Collegeville
Esthetician License from Esthetics
Read More
The Salon Professional Academy Collegeville
Nail Technician License from Nail Technician
Read More
Phoenixville Area High School
High School Diploma
Read More