Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Wright

Philadelphia

Summary

Dynamic Veterinary Technician with extensive experience at PSPCA, skilled in administering vaccinations and performing diagnostic sampling. Proven ability to educate clients on treatment protocols while demonstrating exceptional empathy and communication skills. Committed to enhancing animal care and ensuring compliance with veterinary standards, contributing to improved patient outcomes.

Overview

5
5
years of professional experience

Work History

Veterinary Technician

PSPCA
05.2024 - Current
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Restrained animals to protect veterinarians from potential harm.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Designed and created client education materials and marketing materials for hospital services.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Administered vaccinations to variety of animal species.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Educated clients on nutrition, preventive health and other animal care.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Trained in Euthanasia and body care.

Client Service Representative

PSPCA
07.2023 - 05.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Data In-put
  • Scheduling/ checking in-out clients

Kennel Worker

PSPCA
11.2022 - 07.2023
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Cared for physical and psychological needs of animals with regular walks and playtime.
  • Maintained sanitary conditions for animals by cleaning living spaces and cages according to [State] health code guidelines.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Assisted with development of animal behavior modification plans.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Trained in Animal Handling

Assistant Manager

GameStop
11.2021 - 11.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

Manager

Game Exchange
10.2020 - 10.2021
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Little River Academy
Little River, TX

Skills

  • Animal restraint
  • Feline towel restraint
  • Euthanasia
  • Vaccinations
  • Veterinary standards and procedures
  • Instrument pack sterilization
  • Administering subcutaneous medication
  • Surgical preparation
  • Explaining treatment
  • Medication dispensing
  • Diagnostic sampling
  • Medication administration

Timeline

Veterinary Technician

PSPCA
05.2024 - Current

Client Service Representative

PSPCA
07.2023 - 05.2024

Kennel Worker

PSPCA
11.2022 - 07.2023

Assistant Manager

GameStop
11.2021 - 11.2022

Manager

Game Exchange
10.2020 - 10.2021

Little River Academy

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Shelby Wright