Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelley Rochelle

Hazleton

Summary

Customer-oriented Licensed Esthetician skilled in various types of facials and skin analysis. Expert in holistic facials, facial massage and sound therapy. Expertise in marketing, customer service and sales. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to make meaningful contributions with commitment and drive.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Licensed Esthetician

Eleventh Element Spa
01.2025 - Current
  • Sterilized equipment for patient treatments.
  • Performed consultations for patients before scheduling treatments.
  • Holistic, customized facials
  • Facial massage
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Recommended and performed hydradermabrasion, peels and nanoneedling.

Hotel Front Desk/Assistant Property Manager

Hazleton Hotels Inc.
03.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payment and bill processing for guests.
  • Trained new staff members in customer service techniques and hotel operations.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.

Owner

SKYN Spa Studio, LLC
01.2019 - 07.2023
  • Own and operate boutique sunless tanning studio
  • Specializing in custom, airbrushed spray tanning and laser teeth whitening
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Sr. Travel Agent/Trainer/Supervisor

WNS-American Express
01.2011 - 01.2019
  • Assisted more than thirty agents in developing their technical, compliance, and customer service skills, during training and mentorship, as a Subject Matter Expert
  • Worked with Centurian and Platinum accounts to book all of their VIP travel and concierge
  • Developed a strong working relationship with ECT, utilized that relationship to assist in creating a set of working notes used by agents in the Servicing Skill set to complete exchanges, refunds, and other service-related tasks
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Created promotional materials to increase visibility and attract larger market share.

Owner/Manager

ZEN-ful
01.2009 - 01.2013
  • Company Overview: Business appeared in Vogue magazine
  • Owned and managed my own business
  • Business operations required employment of skills in accounting, marketing, e-commerce, and all business management operations
  • Business appeared in Vogue magazine
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

VIP Sr. Travel Agent

Sundance Vacations Corporate Office
01.2009 - 01.2012
  • Earned employee of the year honors, 2011, for excellence in the practice of skills including travel management, marketing, accounting, and concierge services for high-end members
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Education

Esthetics -

01.2021

Associates Degree - Tourism And Travel / Business Management

Luzerne County Community College
01.2006

High School Diploma - undefined

Hazleton Area High School
01.1996

Skills

  • Conflict resolution
  • LED light therapy
  • HydraFacials
  • Skincare treatments
  • Microdermabrasion treatments
  • Chemical facial peels
  • Guest services expertise
  • Spa retail sales
  • Spa treatment services expert
  • Body hair removal
  • Sales background
  • Client intakes
  • Marketing and promotion
  • Supply management
  • Relaxation technique
  • Holistic Facial treatment specialist
  • Sound Therapy
  • Aromatherapy

Certification

  • Master Certified Spray Tanning: ASTP/Norvell
  • Circadia, Dermalogica and Image brand expert
  • Contour/Competition Tans: Coco Glow Boise, ID
  • Laser Teeth Whitening: Sunna Smile Toronto, CA
  • Barbicide Safety and Sanitation
  • Covid-19 Safety
  • Domestic Violence Training
  • Skin Cancer Detection
  • Advanced Skin Analysis- Concepts Institute
  • Advanced Peels-Concepts Institute
  • Dermaplaning- Concepts Institute

Timeline

Licensed Esthetician

Eleventh Element Spa
01.2025 - Current

Hotel Front Desk/Assistant Property Manager

Hazleton Hotels Inc.
03.2022 - Current

Owner

SKYN Spa Studio, LLC
01.2019 - 07.2023

Sr. Travel Agent/Trainer/Supervisor

WNS-American Express
01.2011 - 01.2019

Owner/Manager

ZEN-ful
01.2009 - 01.2013

VIP Sr. Travel Agent

Sundance Vacations Corporate Office
01.2009 - 01.2012

High School Diploma - undefined

Hazleton Area High School

Esthetics -

Associates Degree - Tourism And Travel / Business Management

Luzerne County Community College

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Shelley Rochelle