Shelly Nieves
Wilkes Barre
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Store Supervisor
Prime Bins
10.2024 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Sales Associate
Metro by T-Mobile
02.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Lead Guest Service Associate
Hand And Stone
01.2023 - 09.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in processes for improved efficiency, resulting in reduced wait times for guests.
- Developed strong relationships with repeat customers, contributing to increased loyalty and return visits.
- Monitored inventory of supplies at the front desk area, replenishing items as necessary to maintain functionality.
- Trained new Guest Service Associates, sharing best practices for exceptional customer
- Managed reservations accurately, preventing overbooking or scheduling conflicts.
- Created employee scheduling to support daily work load.
Inventory Control Supervisor
Chewy Fulfillment
10.2020 - 08.2022
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
Store Manager
AutoZone
02.2019 - 03.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
Home Health Aide
Best Choice Home Health Care
06.2018 - 01.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assistant Store Manager
Sweetgreen
08.2016 - 03.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
Education
Associate Of Business Administration -
Hostos Community College
Bronx, NY05.2019
High School Diploma -
Frederick Douglas Academy 1
New York, NY06.2017
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Store maintenance
- Documentation and reporting
- Problem-solving
- Team building and leadership
- Sales promotion
- Loss prevention
- Flexible schedule
- Friendly and positive
- Employee management
- Cash management
- Policies and procedures
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Critical thinking
- Decision-making
- Problem resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Supervisor
Prime Bins
10.2024 - Current
Sales Associate
Metro by T-Mobile
02.2024 - 10.2024
Lead Guest Service Associate
Hand And Stone
01.2023 - 09.2023
Inventory Control Supervisor
Chewy Fulfillment
10.2020 - 08.2022
Store Manager
AutoZone
02.2019 - 03.2020
Home Health Aide
Best Choice Home Health Care
06.2018 - 01.2019
Assistant Store Manager
Sweetgreen
08.2016 - 03.2018
Associate Of Business Administration -
Hostos Community College
High School Diploma -
Frederick Douglas Academy 1
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