Sherene Moss

• Administered medications accurately and on schedule, ensuring compliance with safety protocols and enhancing patient care quality.
• Monitored vital signs and reported changes to healthcare team, facilitating timely interventions and improving patient outcomes.
• Conducted regular inventory checks of medications and supplies, ensuring availability and compliance with regulatory requirements.
• Provided compassionate support to residents and families, enhancing their overall experience and satisfaction with care services.
• Assisted with medication administration, including dispensing and documentation of patient medications.
• Maintained accurate records regarding patient's medical history, vital signs and progress notes.
• Assisted patients with personal care to alleviate burden on family members.
• Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted client with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with client to deliver emotional support and companionship.
• Cleaned common areas and managed laundry.

• Solely responsible for full-time nanny duties to a (4) four-month-old infant, who had a heart condition, including working overnight at times
  
• Provided all care associated with baby including preparing meals, feeding, playtime, and nap time.
• Also did light housework and laundry and assisted my employer with her daughter when her sitter was unavailable, or when either parent had out of town or traveled overseas due to the nature of their business.

• Teaching English as a foreign language allowed me to explore myriad cultures from the privacy and comfort of my home. Responsibilities included teaching basic conversational skills, subject/verb agreements, pronunciation, and punctuation.
• Also graded and scaled students' performance and helped with IELTS preparation.

• This is the data entry department of the tourist board and my job included sorting & scanning all Immigration/Customs C5 forms and entering information into a software program. This data is primarily used for preparing monthly and annual Tourism statistics as well as for marketing purposes.
• Also worked as relief visitor arrivals/departure agent ensuring that all forms were completed as required by Customs and Immigration departments. Also responsible for ensuring that all work tools were kept clean and in great working condition.s

NTT/VERIO

• I provided telephone service for persons wishing to purchase domain names, web server space, and POP 3 emails. I also assisted customers with configuring emails and activating websites. I processed credit card and EFT (electronic funds transfer) payments online, and processed checks by phone.

UNITED HEALTH CARE

• Provided Benefits and Eligibility information to Members as well as United Health Care Providers. Also communicated directly with Health Care Providers to ensure that accurate information regarding claims processing was given.
• Calculated co-insurance and deductible along with out-of-pocket payments for Medicare and other health care members.

COLONIAL PENN

• Provided information regarding life insurance policy status, policy values, and all other related insurance information to policyholders.
• Processed premium loans, credit cards, and EFT (electronic funds transfer) payments. Generated policies, letters, and testimonials along with related insurance information, per client request.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• I worked with clients who wished to settle outstanding credit card debts mainly with Capital One and Target.

• The daily method of operation included supervising approximately twelve persons on a given shift. I completed daily balance sheets and ensured that large amounts of cash were disbursed to the bank.
• I also wrote and distributed checks to manufacturers and suppliers.
• I also managed Charge accounts and ensured that clients were appropriately billed, and the monies collected in the time frame specified by the company.

• Maintained a cash float that was audited at regular intervals by KPMG staff, also worked alongside the Financial Controller to ensure that all accounts were balanced at the end of each shift.
• I also interacted with visiting tourists as well as locals daily, providing information relating to first-rate vacation destinations and places of interest to visit in Jamaica.

• Calculated and filed tax returns for employees e.g. NIS, Education Tax, P.A.Y.E., etc. Wrote and distributed checks.
• I also assisted General Manager's secretary in answering telephone, taking messages, and making appointments when she became unavailable.
• I also acted as relief telephone operator.

• Supervised approximately ten persons on each shift.
• Ensured timely ordering of stock/goods; maintained up-to-date records and ensured that clients were paid on time.
• Also did relief cashiering