Summary
Overview
Work History
Education
Skills
Timeline
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Sheri Burke

North Versailles

Summary

Dynamic Sr. Benefit Verification Specialist at CoonectiveRx with a proven track record in insurance verification and exceptional customer service. Recognized for enhancing patient satisfaction through timely benefit verifications and fostering team collaboration. Adept at multitasking and critical thinking, ensuring compliance and quality in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Sr. Benefit Verification Specialist

CoonectiveRx
08.2018 - Current
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
  • Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
  • Assisted with staff training and promoting a cohesive team environment focused on quality assurance.
  • Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.

Team Lead

AmerisourceBergen
12.2009 - 08.2018
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Bachelor of Science - Health And Wellness

California University of Pennsylvania
California, PA
05-2019

Associate of Science - Surgical Science

Community College of Allegheny County
Pittsburgh, PA
05-2008

Skills

  • Microsoft office
  • Insurance verification
  • Healthcare
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Team collaboration

Timeline

Sr. Benefit Verification Specialist

CoonectiveRx
08.2018 - Current

Team Lead

AmerisourceBergen
12.2009 - 08.2018

Bachelor of Science - Health And Wellness

California University of Pennsylvania

Associate of Science - Surgical Science

Community College of Allegheny County

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Sheri Burke