Sherilyn Martin

Management of customers company ledgers, billing, acct information, and ect

Technical support for systems, apps, as well as mobile accts

Upselling company products and making sure customer inquiries are completed like changing from online to desktop and just preparing customer to updated systems in QuickBooks.

Helping and preparing company taxes

Collection of past due bills for Waste Management

Payment processing check,card,or bank acct

Notation of acct and summary

Multiple systems for acct and payment management use to update acct,billing, and ect

• Worked productively in fast-moving work environment to process large volumes of claims
• Examined reports, accounts and evidence to determine integrity and accuracy of information
• Followed up with customers on unresolved issues
• Evaluated accuracy and quality of data entered into agency management system
• Proposed settlements for uncomplicated issues to resolve claims
• Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
• Checked level and type of coverage and evaluated contracts
• Checked documentation for accuracy and validity on updated systems
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times
• Answered constant flow of customer calls with minimal wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Responded to customer requests for products, services and company information
• Provided primary customer support to internal and external customers
• Recommended products to customers, thoroughly explaining details
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Developed community reputation through commitment to customer satisfaction and strong client relationships
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Consulted with outside parties to resolve discrepancies and create expert solutions
• Communicated with vendors regarding backorder availability, future inventory and special orders
• Investigated and resolved customer inquiries and complaints quickly
• Responded proactively and positively to rapid change
• Exhibited high energy and professionalism when dealing with clients and staff
• Delivered prompt service to prioritize customer needs
• Met customer call guidelines for service levels, handle time and productivity
• Educated customers about billing, payment processing and support policies and procedures
• Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
• Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating
• Resolved Type issues over phone with Number customers daily

• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Assisted customers with product selection based on stated needs, proposed use and budget
• Documented transactions and support interactions in system for future reference and addition to knowledge base
• Submitted service tickets for equipment maintenance requests
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type
• Conducted in-depth product and issue resolution research to address customer concerns
• Managed high levels of call flow and responded to Type technical support needs
• Identified potential sales and cross-selling opportunities in course of delivery of support services
• Wrote and reviewed tickets to request maintenance to various types of equipment
• Integrated Salesforce CRM and other customer relationship management software into support operations
• Resolved system, hardware and telephone issues within Number hours, improving efficiency among departments
• Defined and documented technical support best practices for Type technologies

• Answered customer telephone calls promptly to avoid on-hold wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered constant flow of customer calls with minimal wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Responded to customer requests for products, services and company information
• Provided primary customer support to internal and external customers
• Recommended products to customers, thoroughly explaining details
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
• Cultivated customer loyalty, promoted repeat business and improved sales
• Developed community reputation through commitment to customer satisfaction and strong client relationships
• Consulted with outside parties to resolve discrepancies and create expert solutions