Sherlyn De La Rosa
Clifton Heights
Summary
Customer-focused sales professional with several years of expertise generating maximum sales by consistently meeting customers' needs. Successfully identifies customer preferences by fielding questions and engaging in information-gathering conversations. Hard worker always willing to perform extensive research and legwork to meet customer requests.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Professional
Ashley Furniture Homestore
Clifton Heights
05.2024 - Current
- Maintained knowledge of product features and promotions to inform customers accurately.
- Processed sales transactions using point-of-sale systems efficiently and accurately.
- Assisted customers in selecting furniture that meets their needs and preferences.
- Engaged with customers to provide exceptional service and address inquiries promptly.
- Conducted follow-ups with customers post-purchase to ensure satisfaction and loyalty.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Negotiated pricing contracts with clients for optimal profitability.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Resolved customer complaints promptly and professionally.
- Recommended discounts or special offers based on customer needs.
Team Member
Cava Grill
Ardmore
06.2022 - 08.2022
- Provided excellent customer service in fast-paced dining environment.
- Assisted in food preparation and assembly of menu items.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated kitchen equipment and tools efficiently and safely.
- Collaborated with team members to ensure smooth service flow.
- Handled cash transactions accurately at the register.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Retail Sales Associate
Marshalls
Springfield
03.2021 - 02.2022
- Assisted customers in locating products and provided excellent service.
- Organized merchandise displays to enhance store presentation and appeal.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained clean and orderly sales floor to ensure a pleasant shopping experience.
- Restocked shelves with new inventory while following store guidelines.
- Handled customer inquiries and resolved issues in a timely manner.
- Helped customers by answering questions and locating merchandise.
Education
Bachelor of Science - Business
Delaware County Community College
Media, PA 08.2022 - 03.2026
Monsignor Bonner Archbishop Prendergast Catholic High School
Drexel Hill, PASkills
- Customer service
- Sales negotiation
- Team collaboration
- Inventory management
- Communication skills
- Problem resolution
- Sales expertise
- Cash handling
- Customer relationship building
- Closing techniques
- Information assistance
- Call transferring
- Telephone etiquette
- Call follow-up
- Appointment scheduling
- Empathy and patience
- Computer skills
Languages
Spanish
Native/ Bilingual
Timeline
Sales Professional
Ashley Furniture Homestore
05.2024 - Current
Bachelor of Science - Business
Delaware County Community College
08.2022 - 03.2026
Team Member
Cava Grill
06.2022 - 08.2022
Retail Sales Associate
Marshalls
03.2021 - 02.2022
Monsignor Bonner Archbishop Prendergast Catholic High School