Shernaniah Xavier Burke
Lancaster
Summary
Medical Assistant with extensive experience at Penn Medicine Lancaster General, specializing in patient care and administrative support. Demonstrated expertise in healthcare systems and regulatory compliance, complemented by strong organizational skills. Recognized for effective communication of test results and enhancement of patient satisfaction through empathetic service and efficient problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
PennMedicine Lancaster General
Lancaster
05.2023 - Current
- Delivered comprehensive clinical and administrative support to physicians.
- Conducted patient vital sign assessments and documentation.
- Updated medical histories to maintain accurate patient records.
- Prepared patients for examinations, tests, and procedures.
- Communicated test results to patients promptly.
- Processed medication refill requests efficiently.
Customer Service Specialist
Penn Medicine Lancaster General
Lancaster
01.2022 - 05.2023
- Facilitated appointment arrivals while ensuring accurate and current patient demographics.
- Verified insurance details and collected co-pays as necessary.
- Assisted patients with booking follow-up appointments after consultations with physicians.
- Managed in-basket communications and responded to patient inquiries via phone.
- Processed medication refill requests and addressed patient concerns promptly.
Lab Diagnostic Service Rep
Penn Medicine Lancaster General
08.2020 - 05.2022
- Registered patients and processed biological specimens per established procedures and regulations.
- Managed and entered diagnostic orders for inpatients, emergency patients, and outpatients.
- Utilized Epic to maintain accurate patient medical information.
- Coordinated communication of stat results between patients, doctors, nurses, and nursing homes when necessary.
Admitting Representative, Emergency Room
Mount Sinai Hospital
Brooklyn
01.2019 - 08.2020
- Completed all assigned tasks accurately and thoroughly per department standards.
- Delivered sensitive customer service to patients, families, and colleagues with empathy.
- Utilized effective interviewing techniques to gather accurate patient registration data.
- Collected patient registration and insurance information while processing payments securely.
- Selected appropriate financial classes and codes for payers and plans accurately.
- Explained essential information regarding hospital services and patient rights clearly.
Administrative Assistant
SUNY Downstate Medical Center
Brooklyn
01.2018 - 08.2020
- Delivered exceptional customer service to patients through telephone and in-person interactions, respecting cultural backgrounds.
- Registered new patients according to established protocols and updated existing records in the Eagle system.
- Handled confidential information following HIPAA Privacy Rules while managing appointments within Eagle system.
- Obtained and verified insurance coverage details using Relay system for accurate patient processing.
- Maintained weekly log of doctor clinic availability to facilitate efficient patient scheduling.
- Coordinated with outside clinics for load balancing and patient referrals to optimize resource allocation.
- Compiled reports utilizing Microsoft Office Suite to support operational needs.
Nurse Aid
Cerebral Palsy Alliance
NY
01.2018 - 12.2018
- Supervised and also assisted residents in daily living activities by delivering meals from dietarian’s log, ambulating, and providing fresh water and nourishment between meals
- Provided daily hygiene care: baths & showers, dressing, getting to from the toilet, or positioning bed pans.
- Engaged with both verbal & non-verbal residents kept them engaged, active & communicating
- Participate in the organization and prioritization of patient and unit activities
- Maintain patient stability by checking vital signs and weight, testing urine, and recording intake and output information
- Supported patients by answering patient's request by call lights and aiding with transportation when needed
- Responsible for reporting any observations and changes in patient's condition to supervisor
Nurse Aid
Upper East Side Rehabilitation and Nursing Center
NY
01.2016 - 12.2017
- Provide compassionate care to elderly residents, to help cope through their illness
- Assists residents with daily living activities: feeding, hygienic health & physical activities
- Observe changes in a patient's physical and emotional phases and report to the supervising nurse on duty
- Provided daily hygiene care: baths & showers, dressing, getting to from the toilet, or positioning bed pans.
Education
Medical Assistant -
Purdue Gobal
01.2023
Nurse Aid -
Technical Institute of America
01.2016
Medical Administrative Assistant -
Penn Foster College
Montreal01.2014
Hotel & Restaurant Management -
Penn Foster College
Montreal01.2013
Skills
- Microsoft Office Suite
- Presentation software
- Healthcare systems expertise
- Organizational skills
- Regulatory compliance
- Analytical problem solving
- Team leadership
Websites
Certification
- CPR & AED, 2023-2025
- Nurse AIDE, 2016
- Medical Assistant, 2023
Timeline
Medical Assistant
PennMedicine Lancaster General
05.2023 - Current
Customer Service Specialist
Penn Medicine Lancaster General
01.2022 - 05.2023
Lab Diagnostic Service Rep
Penn Medicine Lancaster General
08.2020 - 05.2022
Admitting Representative, Emergency Room
Mount Sinai Hospital
01.2019 - 08.2020
Administrative Assistant
SUNY Downstate Medical Center
01.2018 - 08.2020
Nurse Aid
Cerebral Palsy Alliance
01.2018 - 12.2018
Nurse Aid
Upper East Side Rehabilitation and Nursing Center
01.2016 - 12.2017
Medical Assistant -
Purdue Gobal
Nurse Aid -
Technical Institute of America
Medical Administrative Assistant -
Penn Foster College
Hotel & Restaurant Management -
Penn Foster College
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