Sherry Defeo
Philadelphia
Summary
Dedicated medical receptionist with expertise in appointment scheduling, data entry, and patient communication. Proven ability to enhance clinic operations and improve patient follow-up.
Overview
24
24
years of professional experience
Work History
Customer Service Representative/Medical Receptionist
MES Solutions
Philadelphia, PA
01.2012 - 08.2025
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Assisted with insurance verification and patient registration processes for accuracy and efficiency.
- Coordinated communication between patients, medical staff, and external providers to streamline workflow.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative/Cashier
Bill's Breakfast & Lunch
Philadelphia, PA
01.2002 - 01.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in menu selection, ensuring a positive dining experience.
- Processed orders accurately, enhancing order fulfillment efficiency.
- Managed cash register operations, maintaining accurate financial transactions.
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
St. Michael's Business School
Philadelphia, PASkills
- Critical thinking
- Computer proficiency
- Payment processing
- Data entry
- Professional telephone demeanor
- Microsoft outlook
- Appointment scheduling
- Prioritization
- Filing
Timeline
Customer Service Representative/Medical Receptionist
MES Solutions
01.2012 - 08.2025
Customer Service Representative/Cashier
Bill's Breakfast & Lunch
01.2002 - 01.2012
High School Diploma -
St. Michael's Business School