Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherry Drabeck

Burgettstown,Pa

Summary

Experienced in efficiently managing daily correspondences and operational tasks to exceed customer and company expectations, driving customer base expansion. Recognized for friendliness, organization, and hard work ethic, with an unwavering commitment to success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

GSA Supervisor

Spirit Airlines
05.2023 - Current
  • Coordinates the day-to-day station operations by leading and organizing the activities of Agents to ensure a safe working environment and on-time departures of outgoing flights
  • Supports the Manager in meetings about operational performance
  • Confers and cooperates with the Managers in formulating administrative/ operational policies and procedures to be implemented
  • Maintains overall station compliance as well as compliance of personnel with corporate policies, procedures, safety rules, and any Company or government regulations
  • Investigate and resolve customer service issues as well as operation issues
  • Participates in operational conference calls, and station audits and prepared various reports
  • Guides the team on performance issues as well as coaches and counsel employees
  • Works in operation during peak or irregular periods

Guest Service Agent/ Operations

Trego/Dugan Aviation
01.2022 - Current
  • Assisted customers with ticket purchases, trip planning
  • Completed order transactions and generated travel documentation and detailed itineraries
  • Entered personal information into the computer system related to payment and reservations and ticket orders
  • Weighed and checked bagged
  • Delivered outstanding service by interacting with customer's inquiries and handling customer complaints
  • Responded politely to passenger's complaints regarding ticketing and baggage handling
  • Worked Successfully with a diverse group of coworkers
  • Will work where I am needed without hesitation
  • Always willing to help in any area of the operation
  • Always trying to help the new agents when I can

First-Second Day Trainer/ Hazard School Facilitator

Great Arrow Builders
05.2019 - 01.2020
  • Assisted with the induction process
  • Assisted in making sure new hires was properly educated on which building and training class to attend
  • Training of new hires on specific subjects
  • Administrative duties for the Second day Training team
  • Reproduction work
  • Facilitator Hazard school
  • Assisted with the Fall Protection 3-M training
  • Schedule second day training classes
  • Entering training records in CITRIX for everyone who successfully completed second day training
  • Administered TWO'S training (Temporary Work Permits)
  • Working with Excel, Word, and PowerPoint, CITRIX

HSSE Administrative Assistant

Great Arrow Builders
05.2018 - 05.2019
  • Managed the Employee Reward program for the area that I was in
  • Scheduled maintenance for Overtime work
  • Maintained the Site calendar for all meetings
  • Data entry & emailing for selected HSSE personal
  • Coordinate meetings
  • Maintained and managed meeting minutes
  • Coordinates and plans special presentations with select HSSE personal
  • Worked closely with the Investigation team, preparing all LCI's preparing packets, and scheduling the meetings
  • Assisted with and helped launch the Chemical Cabinets that are now located in every area on site
  • Entered the Chemicals that was needed for use on site for approval or denial
  • Managed the Prescription Eyeglasses voucher program from the craft level
  • Worked closely with the craft as well with upper management and had a great rapport with all

Logistics Manager / Traffic Control Supervisor

American Construction Group
03.2009 - 03.2018
  • Managed full-cycle recruiting processes to meet the various staffing goals across all levels within multiple business units
  • Performed searches for qualified individuals through candidate sourcing and recruitment via computer databases, networking, internet recruiting resources, cold calls, and employee referrals
  • Developed and implemented the onboarding training for new hires
  • Trained new and tenured employees on systems and all job functions
  • Implemented corporate retention and engagement program for all employees
  • Evaluated and adjusted workflow efficiently based on daily needs, available workers, traffic hazards, and weather conditions
  • Implemented schedule and policy changes and collaborated with our vendors to formulate new safety policies, procedures, and goals
  • Responsible for walking new candidates through the various cycles of the employment processes
  • Created and prepared daily staffing reports and employee work schedules
  • Prepared all new hire documents such as benefit folders and orientation packets and processed all pre-employment information, including payroll, I-9, background checks, drug tests, employee badges, etc
  • Maintained electronic personnel, medical and confidential files
  • Managed random drug testing programs and reports
  • Ensured that managers were notified on a timely basis regarding employee selection
  • Assisted the operations officer with reporting worker's compensation inquiries and submitting invoices to the company insurance carrier
  • Administered service recognition awards and programs
  • Assisted with investigations and conducted HR file audits to ensure compliance
  • Actively worked on Risk Management
  • Exceptional ability to maintain effective relationships with staff, clients, and co-workers
  • Responsible for New Hire Orientation in regards to company policy
  • Construction - Residential & Commercial/Office
  • Provided a safe work zone for our clients
  • Provided safe zone for loading and unloading of equipment essential to daily work
  • Made sure that all State and Company Regulations were followed
  • Interpreted and provided information on laws, regulations, and company policies and procedures
  • Read, analyzed and interpreted OSHA safety requirements
  • Conducted training classes for ATSSA and Penn DOT certifications, Maintained a 100% completion rate
  • Investigated accidents to identify causes and how such accidents might be prevented in the future
  • Coordinated and maintained safety supplies and equipment
  • Demonstrated the use of safety equipment
  • Facilitated customer dialog through direct daily customer interaction and a hands-on presence in the field
  • Utilized my ability to build rapport with clients to stabilize troubled accounts

Phlebotomist Technician

Central Blood Bank
03.2005 - 08.2009
  • Worked on mobile unit
  • Properly ran the apheresis donor area
  • Worked well under pressure when reactions would occur
  • Followed all Health and Safety guidelines
  • Checked in the donors (Pre Medical Screening)
  • Follow through with proper care to make sure donor had a positive giving experience without reactions

Education

High school diploma -

Chartiers Houston High School
Houston, PA

Skills

  • Risk Management
  • Leadership
  • Microsoft Excel
  • Problem-solving
  • Microsoft Word
  • Aviation
  • Warehouse experience
  • Recruiting
  • Supervising experience
  • Computer Networking
  • Employee Orientation
  • Workers' Compensation
  • Flexibility
  • Construction
  • Communication skills
  • Microsoft Office
  • Team Work
  • Phlebotomy
  • Presentation Skills
  • Human Resources
  • Administrative experience
  • Training and mentoring
  • Staff management
  • Employee motivation
  • Complex Problem-solving
  • Strategic planning
  • Staff development
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Operations management
  • Policy enforcement
  • Conflict resolution
  • Professional demeanor
  • Staff discipline

Certification

  • NHA Certified Phlebotomy Technician, Present
  • First Aid Certification
  • Certified Train the Trainer
  • TWIC Card Holder
  • Ground Security Controller
  • Complaint Resolution Official

Timeline

GSA Supervisor

Spirit Airlines
05.2023 - Current

Guest Service Agent/ Operations

Trego/Dugan Aviation
01.2022 - Current

First-Second Day Trainer/ Hazard School Facilitator

Great Arrow Builders
05.2019 - 01.2020

HSSE Administrative Assistant

Great Arrow Builders
05.2018 - 05.2019

Logistics Manager / Traffic Control Supervisor

American Construction Group
03.2009 - 03.2018

Phlebotomist Technician

Central Blood Bank
03.2005 - 08.2009

High school diploma -

Chartiers Houston High School

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Sherry Drabeck