Sherwood ONeal Sr
Tobyhanna
Summary
Customer Support Specialist with extensive experience at Infopeople, recognized for exceptional complaint resolution and customer relationship management. Proficient in database management and issue escalation, consistently improving customer satisfaction through effective communication and follow-up strategies. Demonstrated ability to ensure timely resolutions and cultivate long-term client loyalty.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Infopeople
New York
03.2018 - 06.2025
- Resolved complex customer issues through collaboration with sales and marketing departments.
- Ensured customer satisfaction via effective communication and problem-solving techniques.
- Conducted follow-ups post-issue resolution to confirm satisfaction levels.
- Coordinated with third-party vendors for efficient resolution of escalated customer issues.
- Recorded all customer interactions into the database system accurately and completely.
Customer Service Representative
American Express Global Business Travel
Jersey City
01.2014 - 01.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Computer Science
University of New Mexico
Albuquerque, NM05-1981
Skills
- Technical support
- Database management
- Issue escalation
- Customer relationship management
- Order tracking
- Complaint resolution
- Follow-up communication
Timeline
Customer Support Specialist
Infopeople
03.2018 - 06.2025
Customer Service Representative
American Express Global Business Travel
01.2014 - 01.2018
Bachelor of Science - Computer Science
University of New Mexico
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