Shiary Polanco
Philadelphia
Summary
A professional, creative, and energetic individual with a successful track record of development. Known for multitasking and meeting deadlines. Areas of expertise include time management, customer satisfaction, and retention. Qualified professional with keen business acuity and an understanding of organizational needs. Collaborative, cross-functional leader with commitment to teamwork. Excellent project manager with dedication to meeting business objectives.
Overview
6
6
years of professional experience
Work History
HR Manager
Zephoria Homecare LLC
Philadelphia
08.2023 - Current
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Developed and implemented training programs for employees on new or revised laws, regulations, and company policies.
- Responded promptly to inquiries from governmental agencies regarding compliance matters.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Spa Supervisor
Away Spa – W Hotels
Philadelphia
03.2022 - 08.2023
- Anticipated spa guest concerns and addressed problems quickly and to satisfaction of patrons.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Designed training schedules for new and existing employees.
- Greeted and directed visitors to appropriate personnel and answered average of 10+ calls and emails daily.
Case Manager
Care and Help Home Care Agency
Huntington Valley
01.2021 - 03.2022
- Provided administrative support for patient care staff.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Maintained up-to-date case records with case activity status.
Assistant Manager
Aeropostale
Philadelphia
10.2019 - 12.2020
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained knowledge of products and services offered and replenished products on sales floor.
Education
Associate in Arts - Arts, Business General
Community College of Philadelphia
Philadelphia, PA05-2026
Skills
- Supervision and leadership
- Fast learner
- Self-motivated
- Brand awareness
- Diversity and inclusion
- Career development
Languages
References
References available upon request.
Timeline
HR Manager
Zephoria Homecare LLC
08.2023 - Current
Spa Supervisor
Away Spa – W Hotels
03.2022 - 08.2023
Case Manager
Care and Help Home Care Agency
01.2021 - 03.2022
Assistant Manager
Aeropostale
10.2019 - 12.2020
Associate in Arts - Arts, Business General
Community College of Philadelphia
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