Shirley Pitty
Panama,Panama
Summary
Proven leader in driving revenue growth at Best Western Hotel, adept in strategic marketing and enhancing brand identity. Excelled in optimizing workflow at IBT Group, showcasing strong negotiation skills and data entry proficiency. Achieved high client retention rates at Star Contact through effective complaint handling and continuous improvement initiatives.
Overview
12
12
years of professional experience
Work History
Marketing and Sales Manager
Best Western Hotel
03.2012 - 07.2012
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Strengthened brand identity by overseeing visual elements such as logo design, website layout, and promotional materials consistency.
- Launched targeted email campaigns that resulted in increased open rates, click-through rates, and lead conversions.
- Collaborated cross-functionally to align marketing strategies with overall business objectives, ensuring cohesive messaging across all channels.
Administrative Assistant Manager
IBT Group
05.2013 - 03.2020
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Managed executive calendars to strategically coordinate meetings and appointments.
Assistant Accountant
Chiricana De Servicios S.A.
05.2020 - 10.2023
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed general ledger entries and assessed accuracy.
Agent Services Representative
Star Contact
10.2023 - 06.2024
- Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.
- Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.
- Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike.
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
Education
English With Emphasis On Translation -
Latina Univesity
David12.2018
Telecommunication -
Latina University
David12.2014
Bachelor of Management Studies -
Universidad Metropolitana Castro Carazo
Paso Canoas09.2014
High School Diploma -
Saint Anthony High School
Puerto Armuelles12.2009
Skills
- Strong negotiation skills
- Call center experience
- Data entry proficiency
- Complaint Handling
Timeline
Agent Services Representative
Star Contact
10.2023 - 06.2024
Assistant Accountant
Chiricana De Servicios S.A.
05.2020 - 10.2023
Administrative Assistant Manager
IBT Group
05.2013 - 03.2020
Marketing and Sales Manager
Best Western Hotel
03.2012 - 07.2012
English With Emphasis On Translation -
Latina Univesity
Telecommunication -
Latina University
Bachelor of Management Studies -
Universidad Metropolitana Castro Carazo
High School Diploma -
Saint Anthony High School
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