Shivang Sharma
Pittsburgh,PA
Summary
Dedicated and Organized leader with 8+ years' expertise in SAAS product implementation and client service delivery for enterprise customers. Proven track record in formulating and executing client implementation plans, mitigating risk, and ensuring successful go-live. Skilled in fostering cross-functional communication and driving business benefits through strategic project execution. Seeking a leadership role in Product Management/Professional Services within the digital technology sector.
Overview
8
8
years of professional experience
Work History
Project -IT Lead/ Manager
West Virginia University- Medicine
2023.07 - Current
- Coordinate new vendor onboarding, liaise with Customer Success, training teams, ensuring release, providing go-live support
- Directed Implementation Services, collaborating with clients and optimizing delivery
- Developed SOP and documentation for support teams, enhancing efficiency
- Coordinated with cross-functional teams and vendors, maintaining project logs and budgets
- Collaborated product roadmap for timely software delivery, Managed projects for internal in-house releases
- Conducted agile sprint planning and daily stand-ups for efficient development
- Led UAT, gathering feedback to validate product functionality
- Achieved 98% stakeholder satisfaction across projects; Led team to 15% project efficiency improvement
Director of Implementation Services
Kivo, Inc
2023.02 - 2023.07
- Devised strategies to expand business solutions for both current and prospective clients
- Oversaw Implementation Services, ensuring seamless planning and delivery alignment
- Developed SOP, Implementation Suite, and support documentation for teams
- Designed wireframes and diagrams for system enhancements and reporting interfaces using MS Visio
- Applied Agile and Lean methodologies to develop customer-centric solutions, driving business growth
- Established and managed Implementation Team, focusing on recruitment and coaching
- Collaborated with stakeholders and consultants to optimize project plans
- Worked closely with Account Managers and Success teams to finalize service contracts
- Partnered with various teams to plan future feature implementations.
Implementation Team Lead – Professional Services
Rimsys, Inc
2022.07 - 2023.01
- Led high-level client interactions and managed projects exceeding $5 million
- Utilized analytics for strategic decision-making, overseeing KPI dashboards for senior leadership
- Acted as Regulatory and Quality Information management expert
- Evaluated projects using Agile, Waterfall, and hybrid methodologies, optimizing implementation plans
- Facilitated bug identification and managed User Acceptance Testing processes, maintaining strong customer relationships
- Negotiated strategic releases and conducted post-implementation reviews for process improvement
- Collaborated with HR to hire specialists, closing 4 positions for the Professional Services team
- Aligned with product, development, and marketing teams for effective product positioning and go-to-market strategies
- Strategized and ensured on-time implementation management and delivery
- Partnered cross-functionally to deliver quality products, features, and in enhancement of the SaaS platform.
Senior Implementation Engineer - Professional Services
Rimsys, Inc
2021.12 - 2022.07
- Successfully managed enterprise implementation projects (five in 2022), ensuring successful delivery and proactive monitoring
- Managed five enterprise implementation projects in 2022, ensuring successful delivery and proactive monitoring
- Provided strategic solution consultation to optimize client benefits from RIM regulatory platform
- Conducted internal meetings to address challenges, assess risks, and devise solutions
- Developed and executed tailored training programs for RIM, single sign-on, and MFA solutions
- Independently coordinated customer training sessions, including planning and scheduling
- Collaborated with Client Business Analysts and Subject Matter Experts to address customer feature requests
- Generated project implementation reports, tracked KPIs, and presented findings to leadership
- Led virtual and on-site solution training and UAT sessions, fostering user collaboration
- Delivered product insights to clients to enhance platform benefits, ensuring high customer satisfaction.
Customer Success Engineer - Professional Services
Rimsys, Inc
2020.04 - 2021.12
- Collaborated with cross-functional teams to swiftly address client feedback
- Led support service engineers to resolve tickets, leveraging Power BI and SQL for customer reports
- Conducted presentations, user training, and software demonstrations for clients and prospects
- Provided consulting services with clear communication, meeting project deadlines and budgets
- Successfully executed pilots and proof of concepts, demonstrating scalability for enterprise-level operations
- Partnered with Product Lead for data analysis to enhance product performance
- Prepared RFP and RFI documents, engaging with prospects for million-dollar contracts
- Provided consultation and led post go-live engagement for sustained client relationships.
Tech. Sales & Marketing Manager
Newormics, Inc
2019.06 - 2020.04
- Led sales, overseeing microfluidic chips and Newormics system, collaborating with vendors, conducting product demos
- Managed tech-research team, creating business plans for microfluidic organoid projects and handling budgets
- Coordinated with manufacturers for product design, development, and pricing; oversaw customer issues training & resolutions.
Intern
Soterix Medical, Inc
2019.03 - 2019.05
- Prepared regulatory filings and documents for medical devices (510(K), PMA, CAPA, DHF reports)
- Managed vendor communication, facilitated product procurement and testing, analyzed regulatory changes.
Adjunct Professor
City College of New York
2018.08 - 2019.05
- Managed and trained students in biomedical engineering projects, promoting IP awareness
- Facilitated student-driven startups, supervised teams using SolidWorks, CNC machining, and budget management.
Graduate Research Assistant
The Biomedical Engineering Laboratory, RF-CUNY
2018.06 - 2019.05
- Graduate Project: Micro CT-based Analysis of Human Atheroma Biomechanics
- Developed synthesis protocols and fabricated biomechanical phantoms
- Conducted mechanical and material analyses, collected human subject data for neurological disorder research.
Sales & Technical Service Representative
Medtronic
2016.08 - 2018.01
- Led CRM device sales, revenue enhancement through service contracts
- Managed Salesforce CRM for sales, customer data, and channel partnerships
- Supported clinical Cath-lab pacemaker implants
- Established pilot services for cardiac telemetry device, managed distributors.
Education
Master of Science in Biomedical Engineering -
Grove School of Engineering — CCNY, CUNY, New York
05.2019
Skills
- Software Devlopment-Project Management
- Client relationship management,
- FDA-EU MDR-Regulatory Knowledge
- Software -Product management-SDLC methodologies
- Project Management-Agile/SAFe Methodology
- Business Analysis, Business Process Improvement
- Client Relationship Management
- Cloud Service Management, Risk Management
- Contracts & Negotiation, Stakeholder Management
- Cross-functional Team Leadership
- User Research and Testing- UAT
- Process Development, Program Management
- SaaS-Software as a Service, AI
- Salesforce, GitHub, Docker, JIRA
- Smartsheet, G-suite, MS-suite
Websites
Publications
Google Scholar; https://scholar.google.com/citations?hl=en&user=1vRfLe0AAAAJ&scilu=&scisig=AA45KRsAAAAAZfPzR-ror-2SK-8f83HaKv1Zqzg&gmla=AILGF5Uf3qggu12uQALOjNmlGrxPY8mjm3oyPapSaDcZe4r4LVXIP2MlVPZi-74D0xKGFguXBbZJ0I13mUGpQH-P0qT8wobdHdzp20BFR_yD&sciund=2047127940522433452
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Timeline
Project -IT Lead/ Manager
West Virginia University- Medicine
2023.07 - Current
Director of Implementation Services
Kivo, Inc
2023.02 - 2023.07
Implementation Team Lead – Professional Services
Rimsys, Inc
2022.07 - 2023.01
Senior Implementation Engineer - Professional Services
Rimsys, Inc
2021.12 - 2022.07
Customer Success Engineer - Professional Services
Rimsys, Inc
2020.04 - 2021.12
Tech. Sales & Marketing Manager
Newormics, Inc
2019.06 - 2020.04
Intern
Soterix Medical, Inc
2019.03 - 2019.05
Adjunct Professor
City College of New York
2018.08 - 2019.05
Graduate Research Assistant
The Biomedical Engineering Laboratory, RF-CUNY
2018.06 - 2019.05
Sales & Technical Service Representative
Medtronic
2016.08 - 2018.01
Master of Science in Biomedical Engineering -
Grove School of Engineering — CCNY, CUNY, New York