SHONDA MOORE

Accurately registered high-volume emergency department patients with professionalism.

• Verified insurance coverage and secured authorizations while maintaining compliance.
• Collected co-pays while fostering clear communication and understanding among patients.
• Collaborated with clinical staff to streamline patient flow and enhance overall department efficiency.
• Identified workflow challenges and proposed actionable improvements to leadership, contributing to operational efficiency.
• Acted as a resource for new staff by troubleshooting registration inquiries.
• Maintained confidentiality in accordance with HIPAA and healthcare regulatory standards.

• Provided long-term care for quadriplegic client, including assistance with ADLs and mobility support.
• Documented client progress and needs to support personalized care planning.
• Implemented safety measures and conducted regular assessments to create a secure living environment.
• Communicated consistently with clients and families to establish trust and enhance care collaboration.

• Coordinated registration for emergency and critical situations, ensuring smooth patient flow and effective service delivery.
• Verified insurance demographics and benefits for patient accounts to ensure accuracy.
• Resolved escalated patient concerns and stressful interactions, fostering a supportive environment and enhancing patient experience.
• Assisted team members during peak hours, contributing to overall service efficiency and team cohesion.