Shondra Hardng
Tioga,PA
Summary
Although I'm relatively new to PRSM, I strongly believe in its vision and respect its core values, which I'm dedicated to upholding. I'm eager to grow within the company, confident in my ability to learn and excel. With my strong work ethics and organizational skills, I would be excited to lead a team, inspire confidence, and support growth with the team. I would aim to help my team build self-assurance, just as I have, thanks to my supervisor's support and training. I am eager to further my knowledge within the company and expand on my skills to meet the position's requirements.
Overview
6
6
years of professional experience
Work History
Patient Support Representative/Scheduler
PRSM
02.2025 - Current
- Provided empathetic support to patients, addressing inquiries and concerns effectively.
- Assisted in scheduling appointments, ensuring efficient patient flow and satisfaction.
- Documented patient interactions accurately, maintaining detailed records for follow-up care.
- Communicated appointment details and preparation instructions to patients.
- Managed outbound calls to give patients reminders that they are due for a procedure.
Head Bartender
American Legion, Port 572
05.2019 - 03.2024
- Crafted innovative cocktail recipes to enhance customer satisfaction and drive repeat business.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained junior bartenders on mixing techniques and customer service standards.
- Provided exceptional customer service by engaging patrons and creating a welcoming atmosphere.
- Collaborate with kitchen staff and other restaurant personnel to ensure smooth service delivery.
- Verify customer identification to confirm they meet the legal drinking age and monitor customer consumption to prevent excessive drinking.
- Process payments accurately using point-of-sale (POS) systems, handle cash, and manage multiple open tabs.
- Maintain a clean, sanitary, and organized bar area.
- Greet guests, take orders, make recommendations, answer questions, and resolve complaints to ensure a positive experience.
Skills
- HIPAA compliance
- Patient confidentiality
- Microsoft office
- Call center experience
- Appointment scheduling
- Dispute handling
- Follow-up skills
- Healthcare
- Medical terminology
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Heavy lifting
- Detail-oriented
- Problem resolution
- Medical documentation
- Task prioritization
- Self motivation
- Continuous improvement
Timeline
Patient Support Representative/Scheduler
PRSM
02.2025 - Current
Head Bartender
American Legion, Port 572
05.2019 - 03.2024