Shontay Brunson
Philadelphia
Summary
Proven in enhancing customer experiences and fostering repeat business at Cars R Us Auto Body, I excel in customer service and problem-solving. My background also includes ensuring client wellness and safety at Casmere Health Care, showcasing my teamwork skills. Achieved a notable increase in customer satisfaction through dedicated service and efficient problem resolution.
Overview
10
10
years of professional experience
Work History
Sales Associate
Cars R Us Auto Body
02.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Direct Support Professional
Casmere Health Care
09.2023 - 12.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
SCI Chester
Chester PA09-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Direct Support Professional
Casmere Health Care
09.2023 - 12.2023
Sales Associate
Cars R Us Auto Body
02.2015 - Current
High School Diploma -
SCI Chester
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