Shonte Williams
Nanticoke
Summary
Efficient Data Transcriber with significant training in word processing and spreadsheet management. Skilled at managing multiple, concurrent projects with competing priorities. Committed to achieving results within deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Date Entry Specialist
Biberk
11.2021 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Data Entry
Navient
10.2018 - 11.2021
- Duties – Inputting accurate information and verifying financial data given from customers
- Streamlined data entry processes for improved speed and precision in task completion.
- Managed patient records meticulously, ensuring accuracy and confidentiality during data entry processes.
- Implemented data entry best practices, reducing errors in invoicing and payment processing.
- Increased productivity through the implementation of efficient data entry techniques and keyboard shortcuts.
Customer Service Supervisor
Lord and Taylor
01.2016 - 08.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
Assistant Manager
Turkey Hill
09.2015 - 11.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School -
East side high school
06.2009
Skills
- Accuracy and attention to detail
- Spreadsheet management
- Data collection
- Data processing
- Fast typing speed
- Identifying errors
- Word processing
- Database management
- Data protection
- Document scanning
- Spreadsheet proficiency
- Excel expertise
- Deadline oriented approach
- Skilled in Salesforce and Excel
Certification
- Ethics in the Insurance Industry Certificate-Various Ethics Focused Organizations.
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
- Licensed Insurance Agent - PA Department of Insurance.
- Salesforce Certified Administrator
- PA Driver's License
- Customer Service Representative Designation in Property/Casualty.
Timeline
Date Entry Specialist
Biberk
11.2021 - Current
Data Entry
Navient
10.2018 - 11.2021
Customer Service Supervisor
Lord and Taylor
01.2016 - 08.2018
Assistant Manager
Turkey Hill
09.2015 - 11.2016
- Ethics in the Insurance Industry Certificate-Various Ethics Focused Organizations.
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
- Licensed Insurance Agent - PA Department of Insurance.
- Salesforce Certified Administrator
- PA Driver's License
- Customer Service Representative Designation in Property/Casualty.
High School -
East side high school
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