Shucara Dearing
Harrisburg
Summary
Qualified Customer Service and Benefit Representative with 10+ years experience in fast-pace customer service and call center environments. Personable and professional under pressure. Flexible and hardworking in deadline-driven environments. My goal is to gain employment with a company that is diverse that I can learn from and grow with.
Overview
12
12
years of professional experience
Work History
MRI Patient Services Representative
UPMC
09.2023 - Current
- Make outbound calls for initial contract to schedule MRI appointments.
- Screen MRI order for accuracy (provider, anatomy, laterally)
- Screen patient for MRI Safety by asking MRI precautionary questions.
- Verifies current insurance and explain estimated out of pocket costs for MRI.
- Schedule MRI follow up appointments with the physician or physician assistants; Makes contact with MRI Techs work STAT and urgent appointments.
- Document appointment detail information in patient's chart.
- Communicate information via patient case to appropriate teams in patient chart. Check patients in/out, room them, and schedule follow-up appointments. Answer incoming calls regarding referrals, medication request, and safety precautions. Also, perform general office duties.
Office Manager/ Dispatch
Elite Trucking Services LLC
09.2021 - 04.2023
- Managing all back office operations to include scheduling, billing receivables, tracking, facilitating loads with brokers via phone/email, invoicing with factoring company, and assisting with maintenance request.
Customer Service Rep
Highmark Health Inc
12.2017 - 09.2018
- Answered inbound calls from customers concerning their health benefits
- outbound calls to providers to obtain medical billing codes and for billing questions.
- Helped members navigate website to find providers and change PCP on Insurance card.
- Other general office duties as needed
Customer Service Rep
Benefit Vision Inc
10.2013 - 11.2017
- Seasonal yearly part-time employment responsible for enrolling employees in their benefits offered by their employers
- Scheduling appointments for prospects looking for medical insurance
- Inbound/outbound
- data entry
Education
High School Diploma -
John Harris High School
Harrisburg03-2004
Skills
- Patient confidentiality
- Insurance verification
- Patient registration
- Healthcare
- MS Windows Proficient
- Creative problem solver
- Adaptable learner
- Effective client engagement
- Dedicated professional
Timeline
MRI Patient Services Representative
UPMC
09.2023 - Current
Office Manager/ Dispatch
Elite Trucking Services LLC
09.2021 - 04.2023
Customer Service Rep
Highmark Health Inc
12.2017 - 09.2018
Customer Service Rep
Benefit Vision Inc
10.2013 - 11.2017
High School Diploma -
John Harris High School
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