Shyam chandra
PENN HILLS,pa
Summary
Dynamic Travel Consultant with BCD Travel, adept at crafting personalized itineraries and enhancing client satisfaction through strong communication and travel industry expertise. Successfully managed complex multi-city trips while streamlining booking processes, resulting in improved client loyalty and adherence to corporate policies. Passionate about delivering exceptional service and insightful travel advice. Strong Domestic and International Reservations skills including Fare Rules exchanges.
Overview
23
23
years of professional experience
Work History
Travel Consultant
BCD Travel
11.2002 - Current
- Developed tailored travel itineraries to meet client preferences and budget constraints.
- Coordinated logistics for corporate travel, ensuring compliance with company policies.
- Resolved travel-related issues promptly, enhancing client satisfaction and loyalty.
- Provided expert advice on destinations, accommodations, and transportation options.
- Streamlined booking processes by utilizing advanced travel management systems effectively.
- Built strong relationships with clients through exceptional communication and personalized service.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Education
Bachelor of Science - Biology
Sarada Vilas College
Mysore India04-1972
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
Timeline
Travel Consultant
BCD Travel
11.2002 - Current
Bachelor of Science - Biology
Sarada Vilas College