Shylynn Hancock
Pittsburgh
Summary
Hospitality professional with proven track record in enhancing guest experiences and maintaining welcoming atmosphere. Known for fostering teamwork and achieving high standards of service. Adaptable to dynamic environments and proficient in multitasking and problem-solving.
Overview
5
5
years of professional experience
Work History
Food Hostess
West Penn Hospital
11.2023 - Current
- Enhanced patient satisfaction by providing exceptional service and promptly addressing their needs.
- Supported team members during busy shifts, demonstrating strong collaboration and communication skills.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Transport
UPMC Presbyterian
10.2022 - 01.2024
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
Crew Team Member
Wendys
06.2021 - 03.2022
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
Crew Team Member
McDonald's
02.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Sonography
Community College of Allegheny County
Pittsburgh, PASkills
- Cleanliness and hygiene
- Order taking
- Phone etiquette
- Food safety awareness
- First aid training
- Time management
- Problem-solving
- Customer service
- Verbal and written communication
- Administrative Support
- Keyboarding skills
- Basic life support certification
Timeline
Food Hostess
West Penn Hospital
11.2023 - Current
Transport
UPMC Presbyterian
10.2022 - 01.2024
Crew Team Member
Wendys
06.2021 - 03.2022
Crew Team Member
McDonald's
02.2020 - 05.2021
No Degree - Sonography
Community College of Allegheny County
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