SHYMEAR SMITH
Lafayette Hill
Summary
Experienced warehouse professional with expertise in load planning, order picking, and warehouse operations. Skilled in supervising teams, improving performance, and ensuring timely and accurate delivery of products. Proficient in forklift and equipment operation, with a strong focus on safety. Dependable and reliable team player with excellent customer service and collaboration skills.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Part Time Operations Manager
CVS Healthcare
11.2024 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Assistant Manager
Goodwill Store
01.2024 - Current
- Packed customer purchases in bags or cartons
- Took inventory of merchandise to identify items needing reordering or replenishment
- Packed customer purchases in bags and cartons
- Received and counted stock items to record data manually or on computer
- Operated equipment such as forklifts
- Trained new employees on proper handling techniques and safety protocols to prevent accidents
- Cleaned display cases, shelves, and aisles
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Overnight Team Lead
BJ's wholesale club
05.2020 - 12.2023
- Conducted and oversaw contingency plan integration and operations
- Investigated products or markets to determine areas for opportunity
- Monitored stock levels throughout the night shift and replenished as necessary to meet customer demand
- Assisted in training new hires on company policies, procedures, products, and services
- Worked with coworkers to complete tasks
- Positioned lifting devices under, over, or around loaded pallets, skids, or boxes, and secure material or products for transport to designated areas
- Assisted in orienting new employees on the usage of the forklift as well as safety procedures
Warehouse Team Leader
Target warehouse
12.2018 - 04.2020
- Took inventory of merchandise to identify items needing reordering or replenishment
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Received and counted stock items to record data manually or on computer
- Operated equipment such as forklifts
- Successfully managed a team of 10 warehouse personnel to ensure the timely and accurate delivery of products
Assistant Manager
Five below
09.2017 - 11.2018
- Developed training modules and documentation to train staff
- Assisted with new employee training and conducted performance reviews to track overall progress
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
Loss Prevention Officer
Boscov
03.2016 - 08.2017
- Implemented strategies aimed at preventing future losses from occurring in the workplace
- Coordinated with risk management, human resources, or other departments to assist in company programs, investigations, or training
- Performed daily audits of sales transactions to detect discrepancies or fraudulent activity
- Inspected buildings, equipment, and access points to determine security risks
Bank Teller
Citizens bank
09.2015 - 03.2016
- Balanced currency, coin, and checks in cash drawers at ends of shifts
- Greeted customers with professionalism and friendly and courteous demeanor
- Received and counted daily inventories of cash, drafts, and travelers' checks
Dietary Aide
Masonic village
10.2013 - 07.2015
- Assisted in developing menus that provided nutritious meals for patients
- Organized inventory of food items to ensure freshness and reduce wastefulness
- Cleaned and sanitized work areas, equipment, and dishes
Education
Associate of Arts - Accounting and Information Systems
Montgomery Community College
Blue bell, PA05-2017
High School Diploma -
Plymouth Whitemarsh High School
Plymouth Meeting, United States06-2015
Skills
Load Planning
Order Picking
Warehouse Operations
Performance Improvement
Shipping and receiving
Supervisory Experience
Product Packaging
Forklift Operation
Equipment Operation
Dependable and reliable
Teamwork and Collaboration
Loading and unloading
Heavy Lifting
Self Motivation
Quick Learner
Shipment Receiving
Forklift safety and operation
Customer Service
Inventory management
Schedule management
Employee training
Microsoft office expertise
Problem-solving
Operations management
Customer relationship management
Budget development and management
Certification
Fort lifting certification
References
- Mr Johnson, Teacher, (267) 783-1245, Mrjohnson23@gmail.com
- Ryan Cater, Business Owner, (267) 235-2191, RyanC345@yahoo.com
Accomplishments
- Supervised team of 10 staff members.
Timeline
Part Time Operations Manager
CVS Healthcare
11.2024 - Current
Assistant Manager
Goodwill Store
01.2024 - Current
Overnight Team Lead
BJ's wholesale club
05.2020 - 12.2023
Warehouse Team Leader
Target warehouse
12.2018 - 04.2020
Assistant Manager
Five below
09.2017 - 11.2018
Loss Prevention Officer
Boscov
03.2016 - 08.2017
Bank Teller
Citizens bank
09.2015 - 03.2016
Dietary Aide
Masonic village
10.2013 - 07.2015
Associate of Arts - Accounting and Information Systems
Montgomery Community College
High School Diploma -
Plymouth Whitemarsh High School
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