Shymir Cruz
Philadelphia
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in warehouse operations and safety protocols. Proven ability to enhance efficiency through effective problem-solving and teamwork. Skilled in packaging and labeling, with a strong focus on maintaining high standards of quality and organization. Committed to fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Walmart
10.2020 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
Commercial Driver
AutoZone
01.2020 - 09.2020
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to Number stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Took on additional routes during absence of team members.
Customer Service Representative
ShopRite
09.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Diploma -
Simon Gratz High Hchool
Philadelphia, PA07.2022
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Warehouse safety
- Clear communication
- Attention to detail
- Problem-solving
- Team collaboration
- Pallet jack handling
- Shipping and receiving
- Safety protocols
- Safety training
- Health and safety regulations
- Damage reports
- Time management
- Multitasking and organization
- Verbal and written communication
- Inventory control
Timeline
Warehouse Worker
Walmart
10.2020 - Current
Commercial Driver
AutoZone
01.2020 - 09.2020
Customer Service Representative
ShopRite
09.2019 - 01.2020
Diploma -
Simon Gratz High Hchool
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