Sierra Heidelberg
Erie
Summary
Dynamic Residential House Manager at Barber National Institute with expertise in budget planning and staff training. Proven ability to enhance community health programs and foster strong team collaboration. Skilled in patient communication and safety management, ensuring optimal resource use and high-quality care in residential settings.
Patient leader promoting developed skills in customer service and issue resolution. Enthusiastic yet disciplined house manager well-versed in scheduling and customer service for organization.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential House Manager
Barber National Institute
Erie
05.2022 - Current
- Developed medical programs that promoted community health and research.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Scheduled regular inspections to identify any potential problems or issues with the building's infrastructure or groundskeeping needs.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Collaborated with local authorities on matters concerning health and safety regulations within the premises.
- Organized the storage of documents, furniture, appliances.
- Resolved tenant complaints promptly and professionally.
- Negotiated contracts with suppliers for goods and services required by residents and staff members alike.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Developed emergency plans in case of fire or other emergencies.
- Conducted regular safety checks and implemented preventive measures as necessary.
- Ensured that all areas were clean and presentable at all times.
- Assisted in developing policies and procedures related to residential life at the property.
- Created monthly reports on the condition of the property for management review.
PCA Personal Care Assistant
Community Resources for Independence
Independence
03.2021 - Current
- Go into Home's clean take patients to bathroom groom and make sure patient to take medicine and put patients to bed
Various Roles
Ricardo's
Erie
03.2016 - 08.2019
- I did a mixture of everything i was a bus kid and a waitress, hostess
Cashier
Arby's
Erie
08.2018 - 12.2018
- I'm a cashier/frontline and fry station/ floor runner
Cashier and Sales Associate
Tillys
08.2018 - 11.2018
Education
Cosmetology
Toni And Guy
Erie, PA09-2022
High school or equivalent -
skills charter school of excellence
Erie, PASkills
- Cashier
- Fast Food
- Customer Service
- Host/Hostess
- Restaurant Experience
- Food Preparation
- Serving
- Caregiving
- Residential house managing
- Staff training
- Document organization
- Budget planning
- Team collaboration
- Policy development
- Patient communication
- Safety management
- Elderly care
- Housekeeping management
- Grocery shopping
- Budgeting expertise
Certification
Cosmetologist, 01/01/22, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work style: Reliability, Familiar, 08/01/20, Tendency to be dependable and come to work.
- Home health aide skills, Familiar, 08/01/20, Providing care to patients in a home setting.
Timeline
Residential House Manager
Barber National Institute
05.2022 - Current
PCA Personal Care Assistant
Community Resources for Independence
03.2021 - Current
Cashier
Arby's
08.2018 - 12.2018
Cashier and Sales Associate
Tillys
08.2018 - 11.2018
Various Roles
Ricardo's
03.2016 - 08.2019
Cosmetology
Toni And Guy
High school or equivalent -
skills charter school of excellence