Sierra Hill
Philadelphia
Summary
Dynamic professional with experience in insurance claims and home health care. Known for excellent communication skills and a collaborative approach to problem-solving. Committed to ensuring compliance and delivering timely resolutions that enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Insurance Claims Representative
United Property & Casualty Insurance Company
03.2024 - 02.2026
- Processed insurance claims efficiently, ensuring compliance with company policies and regulatory standards.
- Evaluated documentation for accuracy, facilitating timely resolution of claims and enhancing customer satisfaction.
- Communicated effectively with policyholders, addressing inquiries and providing updates on claim status.
- Collaborated with internal teams to investigate complex claims, ensuring thorough assessments and fair outcomes.
Home Health Aide
Adore By Me Home Health Care
03.2023 - 03.2024
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Monitored patient health status, documenting vital signs and reporting changes to healthcare professionals.
- Assisted patients with medication management, ensuring adherence to prescribed schedules and dosages.
- Developed trusting relationships with clients, fostering a supportive and positive home environment.
Home Health Aide
Liberty Home Health Care
06.2020 - 03.2023
- Trained new aides on best practices for patient care and compliance with safety regulations.
- Implemented individualized care plans, collaborating with healthcare teams to enhance patient outcomes.
- Streamlined communication between patients, families, and medical staff to ensure continuity of care.
- Conducted regular assessments of home environments for safety hazards, recommending necessary modifications for improved accessibility.
Security Officer
The Garage Bar & Grill
06.2018 - 06.2020
- Monitored premises to ensure safety and compliance with regulations.
- Responded promptly to security breaches and emergency situations.
- Collaborated with management to develop safety protocols and procedures.
- Conducted routine patrols of assigned facilities to maintain a safe and secure environment, preventing unauthorized access and responding promptly to security concerns.
- Maintained accurate daily activity logs and incident reports, consistently demonstrating strong attention to detail, sound judgment, and the ability to remain calm under pressure while meeting all security and compliance standards.
Remote Data Entry Intern
Axion Data Services
04.2015 - 06.2018
- Processed high volumes of data entries with attention to detail and accuracy.
- Utilized data management software to streamline information retrieval and reporting.
- Collaborated with team members to identify and resolve data discrepancies.
- Assisted in developing training materials for new data entry processes and tools.
- Reviewed, verified, and corrected data discrepancies to ensure complete, accurate, and up-to-date records in compliance with company standards.
- Managed confidential information with professionalism, adhering to data privacy policies and maintaining strict confidentiality.
Education
High School Diploma -
Potomac Job Corps
Washington, DC08-2010
Skills
- Decision-making
- Conflict resolution
- Accident review
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving
- Multitasking
- Excellent communication
- Task prioritization
- Professionalism
Timeline
Insurance Claims Representative
United Property & Casualty Insurance Company
03.2024 - 02.2026
Home Health Aide
Adore By Me Home Health Care
03.2023 - 03.2024
Home Health Aide
Liberty Home Health Care
06.2020 - 03.2023
Security Officer
The Garage Bar & Grill
06.2018 - 06.2020
Remote Data Entry Intern
Axion Data Services
04.2015 - 06.2018
High School Diploma -
Potomac Job Corps