Sierra Peters
Camp Hill,PA
Summary
Dynamic Front End Supervisor at Walmart with proven expertise in customer service and workflow management. Enhanced customer satisfaction through effective problem-solving and relationship building. Recognized for improving cashier performance metrics and maintaining a safe, organized environment. Certified in CPR and First Aid, demonstrating a commitment to safety and care.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
Walmart
04.2024 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
Sunday School Volunteer
Vibrant Church
01.2016 - 01.2020
- Provided a safe and nurturing environment for children, fostering open communication and trust.
- Worked closely with parents to address any concerns or issues related to their child.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Established positive relationships with students and families.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
Summer Camp Counselor
Indian Lake Christian Camp
08.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2021
Skills
- CPR and First Aid Certified
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Patience and empathy
- Safety awareness
- Relationship building and management
Timeline
Front End Supervisor
Walmart
04.2024 - Current
Summer Camp Counselor
Indian Lake Christian Camp
08.2019 - 08.2019
Sunday School Volunteer
Vibrant Church
01.2016 - 01.2020
High School Diploma -
Commonwealth Charter Academy
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