Sihnia Santiago
Rawden Joint Ventures
Lebanon
1
Certification
16
years of professional experience
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Work History
Department Manager
9 Years 11 Months- Oversaw daily operations, ensuring team adherence to safety protocols and operational standards
- Mentored and trained staff on best practices, food safety and customer service skills.
- Working with difficult customers.
- Working with people with disabilities
- Cooking and deep cleaning
- Working in a fast paced environment
- Run shifts, cut breaks, count the safe, store opener/key holder
- Taking special orders
- Creating set ups for the day
Line Cook
5 Years 3 Months- Prepared and cooked high-quality dishes according to menu specifications.
- Maintained cleanliness and organization of kitchen workspace for optimal efficiency.
- Collaborated with kitchen team to ensure timely service during peak hours.
- Assisted in training new staff on proper cooking techniques and safety protocols.
- Ensured compliance with health and safety regulations, contributing to a safe kitchen environment.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma
Skills
Customer service
Staff management
Team leadership
Team supervision
Problem-solving
Training and mentoring
Task delegation
Customer engagement
Flexible schedule
Work planning and organization
Coaching and mentoring
Product restocking
Workflow coordination
Employee management
Operations management
Certification
I am servsafe certified.
Timeline
Department Manager
Rawden Joint Ventures
09.2016 - CurrentRead More
Line Cook
DO N CO
07.2010 - 10.2015Read More
Aurea A Quiles
High School Diploma
Read More